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Operations Manager


Supply Chain and Logistics
Netherlands - Amsterdam Office

About us

Reporting to the Head of Supply Chain, the Operations Manager is operationally responsible for the capacity, costs and performance of the 3PL and 4PL within the cluster and is a key business partner to all Senior Supply Chain Managers and Logistics Manager within the cluster.

About the role

  • Ensure cost control across the logistics function, including managing logistics POs and budget monitoring process

  • Align and standardise 3PL and 4PL ways of working within the cluster

  • Drive and align MBR/QBR meetings in conjunction with LSP

  • Ensure LSP’s are informed with latest forecast cycles (aligned with internal stakeholders)

  • To be the Contract Manager for 3PL and 4PL providers supported by KPIs and performance reviews.  Ensure regular reporting of performance

  • Lead the tendering/contracting process for all 3PLs/4PLs within the Market, understand market offerings for alternative providers for 3PL and 4PL services

  • Understand customer propositions and expectations within the market, and align the Logistics function to support

  • Ensure 3PL/4PL capacity matches market requirements over the lifetime of the contract, especially at Peak periods. Provide meaningful forecast in order to make 3PL/4PL organize properly its space and operations

  • Monitor 3PL/4PL logistics costs and KPI’s supporting and pushing in reach higher performances within defined budget

  • Guide and Monitor 3PL/4PL to operate in compliance with Dyson Profit Protection guidelines

  • Identify process changes for improving Logistics and other Supply Chain topics optimizing cost and increasing productivity. Ensure Continuous Improvement mentality is championed and implemented in Market Logistics.  Ensure all processes are optimised, documented and followed

  • Secure overall orders fulfilment journey reporting on sales order dispatch status

  • Relish the opportunity to pick up new activities that fall broadly in the purpose of the role.

  • Identify problems and find solutions.

About you


  • +5 years of similar working experience on both customer and LSP side

  • Proven experience and passion in driving Logistic processes

  • Strong knowledge on Logistic Management methodologies

  • 3PL & 4PL experience and knowledge

  • Contract management experience

  • Ability to lead and inspire a team both internally and externally


  • Business and results oriented

  • Attention to details without losing bigger picture

  • Ability to deliver under pressure and to tight deadlines

  • Continuous improvement approach

  • Self-motivated, independent, dynamic

  • Strong cross functional team skills

  • Critical mind-set


  • Discount on Dyson products   

  • Company Pension scheme   

  • 29 days annual holiday plan   

  • Company Fitness plan   

  • EAP (Employee Assistant Programme)   

  • Life Assurance Plan   

  • Transportation allowance (0,21€/km regardless of the means of transport)   

  • Health Insurance – Medical Contribution    

  • Eye Examination & Computer Glasses Reimbursement

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.