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Operations Support Coordinator

Summary

Salary
Competitive
Team
Customer Service and Inside Sales
Location
United Kingdom - Malmesbury Office

About us

Within Dyson’s Contact Centre, we’re clear in our purpose:
"We are the voice of Dyson’s customers. We effortlessly solve their problems and remove all barriers.
We do this because we care about our customers to an extraordinary degree and believe our service should be as uniquely engineered, distinctive and enriching as our technology."
This role supports our Owners, ensuring that we maintain the high standard of owner experience as we do across all other channels.

About the role

  • Effectively support and resolve Dyson customer queries regarding orders and returns
  • Engage with Dyson owners to ensure they receive the level of service they need and expect from Dyson via telephone, email and face to face
  • Support our Service Workshop function by answering calls and emails regarding our customers machines
  • Support our Service Reception function by dealing face to face with our owners and assisting them with any queries they may have
  • Support our customer care teams by answering queries and taking ownership of customer queries
  • Achieve all personal KPIs linked to delivering exceptional service experience to Dyson’s owners; focusing on achieving efficiency; effectiveness and quality metrics
  • Follow all Dyson’s processes and policies to support the drive to create a single view of our owner interactions

About you

  • Exceptional written and verbal skills and attention to detail at all times
  • Adept at getting to the core of a customer’s question and guiding them to a solution
  • Able to adapt style according to the customer
  • Someone who enjoys and is able actively engage with our owners
  • A willingness to learn, to challenge themselves to improve and a desire to engage with our owners
  • Someone who demonstrates drive and is committed to their personal development
  • Someone who can work quickly, accurately and self-manage
  • Ability to navigate multiple systems efficiently and effectively
  • Ability to find solutions to problems

Benefits

  • 27 days holiday plus eight statutory bank holidays
  • Pension scheme
  • Performance related bonus
  • Private medical insurance
  • Life assurance
  • Sport centre
  • Free on-site parking
  • Subsidised café and restaurants
  • Discounts on Dyson machines


At Dyson, it's about more than our machines. We recognise that our success comes from our inventive people. We believe in including everybody and supporting you on your journey with us

Interview guidance

We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate. 

Closing date: 08 October 2021