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Order Desk Coordinator, GB&I (IO)

Summary

Salary
Competitive
Team
Supply Chain and Logistics
Location
United Kingdom - Bristol Office

About us

​​​​​​​​​​​​​​Pioneering technology takes more than just inventive engineers. At Dyson, we take a problem-solving approach to everything we do.

About the role

  • Enter and process customer and internal orders in SAP, ensuring readiness and completeness.
  • Follow up on deliveries with customers and warehouses to ensure on-time, in-full delivery.
  • Organize returns, exchanges, and manage refusals based on customer requests, processing these in SAP.
  • Process customer claims, invoice corrections, refunds, rebates, and discrepancies in the Dispute Management System.
  • Check stock levels and execute product allocations jointly with the logistics team.
  • Serve as the primary contact for customer queries related to orders via phone and email.
  • Support the sales team with order desk and logistics matters to meet monthly sales targets.
  • Prepare daily overviews of order book status and proactively communicate uncertainties to stakeholders.
  • Act as an escalation point for issues with orders and deliveries, collaborating with sales teams and 3PL providers.
  • Identify and implement improvements in order management processes to enhance service levels and optimize logistics budgets.

About you

  • Experience in a matrix commercial environment.
  • Strong analytical skills for long-term planning using various data sources.
  • Proficiency in SAP (knowledge is a plus).
  • Advanced Microsoft Office skills, especially in Excel.
  • Excellent communication skills, both verbal and written.
  • Customer service-oriented mindset.
  • Proactive and problem-solving approach.
  • Strong time management skills, able to deliver under pressure and tight deadlines.
  • Self-motivated, independent, dynamic, and results-driven.
  • Strong cross-functional team skills, able to build relationships with stakeholders at all levels.

#LI-DNI


Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.