Order Desk Coordinator with English

About us

Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re driven by progress and thrive on the challenge of relentless improvement. We’re growing fast and our ambition is huge – more categories, more locations and more people.

Pioneering technology takes more than just inventive engineers. At Dyson, we take a problem-solving approach to everything we do. And across our support teams, we’re proud to be different. And importantly, we support change to maintain our rapid growth.

About the role

Reporting to the Logistics Manager/Order Desk Team Lead (depending on the market), the Order Desk Coordinator manages the end-to-end order flow for our customers’ orders.

Key responsibilities:

• Retail customer order management: ensure EDI integration processed or orders created manually.  Releasing orders for delivery in line with any allocations provided.  Securing booking slots and arrange deliveries on time.  Being the POC for Key Account team, 3PL and retailers on all order book issues

• Retail customer credit management, pricing management, and management of related disputes/charges

• Manage Retail order book with market & 3PL to ensure outbound capacity

• Processing eCommerce orders in SAP, ensuring order correctness and completeness for delivery creation where not covered by the contact centre

• Managing any direct order queries, where not covered by the Contact Centre.  POC for Contact Centre on direct delivery queries.  Investigation and feedback on last mile failures

• Direct and indirect reverse logistics management.  Guaranteeing returned orders are completed on time, customers are refunded, stock is reconciled, and error/fraud in exchanges are fixed

• Ensure Invoicing process is complete and on time and resolve related issues

• Manage other sales streams: Proforma orders, sample orders, new starter machines, B2B

• Relish the opportunity to pick up new activities that fall broadly in the purpose of the role.

• Identify problems and find solutions

About you

Requirements:

• At least 2-3 years’ experience in order management process

• Languages: English (C1)

• Understanding of Logistics Processes and tools

• 3PL, Logistics and transportation Systems knowledge

• Strong experience knowledge of SAP and Microsoft tools (Excel, Power Point etc.)

• Business and results oriented

• Ability to deliver under pressure and to tight deadlines

• Strong Analytical approach

• You have good initiative and follow through skills – gets things done on time, with attention to detail, and in a well-organised fashion 

• Great communication skills - both written and verbal, able to work effectively at all levels

• You are energetic and assertive, collaborative, resilient and motivated by challenges

Benefits

Financial

• Performance related bonus

• Life Assurance​

• Accidental Death and Dismemberment Insurance

• Pension scheme with competitive employer contributions

• Recognition Program

• Holiday Allowance

Lifestyle

• Free fruit delivered for office staff, free coffee and tea

• Cafeteria Benefit – wellness programme, cinema tickets, Multisport card etc.

•  Dyson on-site canteen with discount meals for employees

Health

• Medical: Employee cover + opportunity to buy additional cover for family

• Employee Assistance Program for employee and dependents

• Reimbursement for costs of eyeglasses (every 2 years)

#LI-DYSON

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.