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Order Desk Coordinator


Supply Chain and Logistics
United Kingdom - Bristol Office

Job Description

About Us

At Dyson we believe everything could be better. Fueled by a frustration with things that don’t work properly and a relentless obsession with making them work better, we’ve spent the last 27 years pioneering inventions and continually improving. We’re growing fast. And our ambition is huge. But it’s not simply about more people and more profit. Dyson is all about pioneering ideas and new technologies. It’s about inventing the future. Our philosophy remains the same as it was 27 years ago when James Dyson invented the first cyclonic vacuum cleaner. We remain family owned. We don’t bow to outside shareholders or report to the stock exchange. Instead we plot our own path, unshackled from conventional thinking. At Dyson we constantly strive to find more pioneering ways to solve everyday problems

About The Role

  • Retail customer order management: ensure EDI integration processed or orders created manually.  Releasing orders for delivery in line with any allocations provided.  Securing booking slots and arrange deliveries on time.  Being the POC for Key Account team, 3PL and retailers on all order book issues
  • Retail customer credit management, pricing management, and management of related disputes/charges
  • Manage Retail order book with market & 3PL to ensure outbound capacity
  • Processing eCommerce orders in SAP, ensuring order correctness and completeness for delivery creation where not covered by the contact centre
  • Managing any direct order queries, where not covered by the Contact Centre.  POC for Contact Centre on direct delivery queries.  Investigation and feedback on last mile failures
  • Direct and indirect reverse logistics management.  Guaranteeing returned orders are completed on time, customers are refunded, stock is reconciled, and error/fraud in exchanges are fixed
  • Ensure Invoicing process is complete and on time and resolve related issues
  • Manage other sales streams: Proforma orders, sample orders, new starter machines, B2B
  • Independently and proactively following up on Order desk matters internally, with the customers and warehouses, serving as primary escalation point on day-to-day operational matters within the Market Order desk team, supporting the Logistics Manager/Order desk team lead in day-to-day topics.
  • Work closely with the Continuous Improvement Manager – Cluster to improve Order desk processes, cost management and service levels
  • Relish the opportunity to pick up new activities that fall broadly in the purpose of the role.
  • Identify problems and find solutions

About You

  • Understanding of Logistics Processes and tools
  • 3PL, Logistics and transportation Systems knowledge
  • High organisation skills and time management
  • Excellent ERP/SAP skills
  • Business and results oriented
  • Ability to deliver under pressure and to tight deadlines
  • Self-motivated, independent, dynamic
  • Strong Analytical approach


Financial benefits:

  • Performance related bonus 
  • Company paid Life Assurance 
  • Discounts on Dyson machines 
  • Competitive pension scheme 
  • Purchase additional holidays  

Lifestyle benefits:

  • 27 days holiday plus statutory bank holidays 
  • Free bus travel to and from Malmesbury campus from Bristol, Chippenham and Swindon 
  • On-site parking 
  • Endless free coffee and tea, and a free lunch  
  • Free on-site hair salon 
  • On-site lifestyle Assist 
  • Electric vehicle scheme  

Health benefits:

  • Private Medical insurance for all employees 
  • Employee Assistance Program for employee and dependents 
  • Digital GP and prescription service 
  • Fertility treatment support 
  • On-site gym and sports centre 
  • On-site wellbeing centre 


Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.