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Order Desk Coordinator

Summary

Salary
Competitive
Team
Supply Chain and Logistics
Location
Netherlands - Amsterdam Office

About us

Dyson is a global technology company with a unique philosophy - to solve problems that others ignore, first. It transforms every category it enters with radical and iconic re-inventions that work, perform and look very different. 

Dyson’s culture is unique; dynamic, inventive, technology-obsessed and decidedly un-corporate. The mindset is geared to constant change and Dyson’s pace brings constant challenge. It’s not easy or comfortable, but it’s this way of working that drives performance. Dyson suits people with the courage and resilience to find their own way, spotting opportunities where others don’t, and having the self-belief to persevere where others give up. “Good enough” isn’t good enough. Experiences are more important than experience. And attitude counts as much as aptitude.

About the role

Reporting to the Logistics Manager/Order Desk Team Lead/ Order Desk Manager (depending on market), the Senior Order Desk Specialist manages the end-to-end order flow and supports our customers (both direct and retail).

MAIN RESPONSIBILITIES:

  • Retail customer order management: ensure EDI integration processed or orders created manually.  Releasing orders for delivery in line with any allocations provided.  Securing booking slots and arrange deliveries on time.  Being the POC for Key Account team, 3PL and retailers on all order book issues

  • Retail customer credit management, pricing management, and management of related disputes/charges

  • Manage Retail order book with market & 3PL to ensure outbound capacity

  • Processing eCommerce orders in SAP, ensuring order correctness and completeness for delivery creation where not covered by the contact centre

  • Managing any direct order queries, where not covered by the Contact Centre.  POC for Contact Centre on direct delivery queries.  Investigation and feedback on last mile failures

  • Direct and indirect reverse logistics management.  Guaranteeing returned orders are completed on time, customers are refunded, stock is reconciled, and error/fraud in exchanges are fixed

  • Ensure Invoicing process is complete and on time and resolve related issues

  • Manage other sales streams: Proforma orders, sample orders, new starter machines, B2B

  • Independently and proactively following up on Order desk matters internally, with the customers and warehouses, serving as primary escalation point on day-to-day operational matters within the Market Order desk team, supporting the Logistics Manager/Order desk team lead in day-to-day topics.

  • Work closely with the Continuous Improvement Manager – Cluster to improve Order desk processes, cost management and service levels

  • Relish the opportunity to pick up new activities that fall broadly in the purpose of the role.

  • Identify problems and find solutions

About you

Technical:

  • Understanding of Logistics Processes and tools

  • 3PL, Logistics and transportation Systems knowledge

  • High organisation skills and time management

  • Excellent ERP/SAP skills

Behavioural:

  • Business and results oriented

  • Ability to deliver under pressure and to tight deadlines

  • Self-motivated, independent, dynamic

  • Strong Analytical approach

Benefits

  • Competitive Salary Package

  • Discount on Dyson products

  • Company Pension scheme

  • 29 days annual holiday plan

  • Company Fitness plan

  • EAP (Employee Assistant Programme)

  • Life Assurance Plan

  • Transportation allowance  (0,19€/km regardless of the means of transport)

  • Health Insurance – Medical Contribution 

  • Eye Examination & Computer Glasses Reimbursement

Please submit your application in English.

#LI-DYSON


Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.