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Order Desk Manager (m/f/d)


Supply Chain and Logistics
Germany - Cologne Office

About us

Reporting to the Head of Supply Chain - Cluster / (Senior) Logistics Manager - Market (depending on market), the Order Desk Manager / Team Leader (depending on market) is responsible for the management of the end-to-end Order flow and the Order Desk team.

About the role

  • To manage the Order Desk Coordinators against their role, objectives and Dyson behaviours

  • Recruiting, training, supporting and coaching the Order Desk team within the Market

  • To manage the 3PL to ensure performance for order dispatch is within contract

  • To identify process changes for improving the Order Desk function, optimizing cost and increasing productivity. Ensure Continuous Improvement mentality is championed and implemented in Market Logistics. Ensure all processes are optimised, documented and followed

  • Retail customer order management: ensuring EDI orders are processed or orders created manually. Releasing orders for delivery in line with any allocations provided. Securing booking slots and arrange deliveries on time. Being the POC for Key Account team, 3PL and retailers on all order book issues

  • Ensuring retail customer credit management, pricing management, and management of related disputes/charges is carried out in a timely manner

  • Ensuring that the Retail order book is managed with the market & 3PL to ensure outbound capacity

  • Ensure the processing of eCommerce orders in SAP, ensuring order correctness and completeness for delivery creation where not covered by the contact centre

  • Managing any direct order queries, where not covered by the Contact Centre. POC for Contact Centre on direct delivery queries. Investigation and feedback on last mile failures

  • Leading direct and indirect reverse logistics management. Guaranteeing returned orders are completed on time, customers are refunded, stock is reconciled, and error/fraud in exchanges are fixed

  • Ensuring the invoicing process is complete and on time and resolve related issues

  • Managing other sales streams: Proforma orders, sample orders, new starter machines, B2B

  • Relish the opportunity to pick up new activities that fall broadly in the purpose of the role.

  • Identify problems and find solutions

About you


Understanding of Logistic Processes and tools
3PL, Logistic and transportation Systems knowledge
High organisation skills and time management
Ability to lead and inspire others


Business and results oriented
Ability to deliver under pressure and to tight deadlines
Self-motivated, independent, dynamic
Strong Analytical approach


  • Company Bonus Scheme

  • Pension scheme

  • 30 days holiday

  • Subsidized sport activities

  • Discounted Dyson machines

  • Corporate Benefits

  • On-site parking

  • Working from home

  • Fare Subsidy for local public transport or on-site parking

  • 24/7 accident insurance

  • Relaxed dress code

  • Flexible working hours


At Dyson, it's about more than our machines. We recognise that our success comes from our inventive people. We believe in including everybody and supporting you on your journey with us

Interview guidance

We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate. 

Closing date: 30 November 2021