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Order Desk Manager - Team Lead (m/f/d)


Supply Chain and Logistics
Germany - Cologne Office

About us

Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re growing fast and our ambition is huge – more categories, more locations and more people.

Pioneering technology takes more than just inventive engineers. At Dyson, we take a problem-solving approach to everything we do.

About the role


  • To manage the Order Desk Coordinators against their role, objectives and Dyson behaviours 

  • Recruiting, training, supporting and coaching the Order Desk team within the Market 

  • To manage the 3PL to ensure performance for order dispatch is within contract 

  • To identify process changes for improving the Order Desk function, optimizing cost and increasing productivity. Ensure Continuous Improvement mentality is championed and implemented in Market Logistics.  Ensure all processes are optimised, documented and followed 

  • Retail customer order management: ensuring EDI orders are processed or orders created manually.  Releasing orders for delivery in line with any allocations provided.  Securing booking slots and arrange deliveries on time. Being the POC for Key Account team, 3PL and retailers on all order book issues 

  • Ensuring retail customer credit management, pricing management, and management of related disputes/charges is carried out in a timely manner 

  • Ensuring that the Retail order book is managed with the market & 3PL to ensure outbound capacity 

  • Ensure the processing of eCommerce orders in SAP, ensuring order correctness and completeness for delivery creation where not covered by the contact centre 

  • Managing any direct order queries, where not covered by the Contact Centre.  POC for Contact Centre on direct delivery queries.  Investigation and feedback on last mile failures 

  • Leading direct and indirect reverse logistics management.  Guaranteeing returned orders are completed on time, customers are refunded, stock is reconciled, and error/fraud in exchanges are fixed 

  • Ensuring the invoicing process is complete and on time and resolve related issues 

  • Managing other sales streams: Proforma orders, sample orders, new starter machines, B2B 

  • Relish the opportunity to pick up new activities that fall broadly in the purpose of the role. 

  • Identify problems and find solutions 

About you



  • Understanding of Logistic Processes and tools 

  • 3PL, Logistic and transportation Systems knowledge 

  • High organisation skills and time management 

  • Ability to lead and inspire others 



  • Business and results oriented 

  • Ability to deliver under pressure and to tight deadlines 

  • Self-motivated, independent, dynamic  

  • Strong Analytical approach 


  • Company bonus scheme

  • Pension scheme

  • 30 days holiday

  • Subsidized sport activities

  • Jobrad (Bicycle leasing)

  • Discounted Dyson machines

  • Corporate Benefits

  • EAP (Employee Assistant Programme)

  • Agile working

  • Fare Subsidy for local public transport or on-site parking

  • Relaxed dress code

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

Interview guidance

We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate.