Order Desk Manager

About us

Dyson is a global technology company with a unique philosophy - to solve problems that others ignore, first. It transforms every category it enters with radical and iconic re-inventions that work, perform and look very different. 

Dyson’s culture is unique; dynamic, inventive, technology-obsessed and decidedly un-corporate. The mindset is geared to constant change and Dyson’s pace brings constant challenge. It’s not easy or comfortable, but it’s this way of working that drives performance. Dyson suits people with the courage and resilience to find their own way, spotting opportunities where others don’t, and having the self-belief to persevere where others give up. “Good enough” isn’t good enough. Experiences are more important than experience. And attitude counts as much as aptitude.

About the role

Reporting to the Senior Logistics Manager, the Order Desk Manager is responsible for the management of the end-to-end Order flow and the Order Desk team.

MAIN RESPONSIBILITIES:

• To manage the Order Desk Coordinators against their role, objectives and Dyson behaviours

• Recruiting, training, supporting and coaching the Order Desk team within the Market

• To manage the 3PL to ensure performance for order dispatch is within contract

• To identify process changes for improving the Order Desk function, optimizing cost and increasing productivity. Ensure Continuous Improvement mentality is championed and implemented in Market Logistics.  Ensure all processes are optimised, documented and followed

• Retail customer order management: ensuring EDI orders are processed or orders created manually.  Releasing orders for delivery in line with any allocations provided.  Securing booking slots and arrange deliveries on time. Being the POC for Key Account team, 3PL and retailers on all order book issues

• Ensuring retail customer credit management, pricing management, and management of related disputes/charges is carried out in a timely manner

• Ensuring that the Retail order book is managed with the market & 3PL to ensure outbound capacity

• Ensure the processing of eCommerce orders in SAP, ensuring order correctness and completeness for delivery creation where not covered by the contact centre

• Managing any direct order queries, where not covered by the Contact Centre.  POC for Contact Centre on direct delivery queries.  Investigation and feedback on last mile failures

• Leading direct and indirect reverse logistics management.  Guaranteeing returned orders are completed on time, customers are refunded, stock is reconciled, and error/fraud in exchanges are fixed

• Ensuring the invoicing process is complete and on time and resolve related issues

• Managing other sales streams: Proforma orders, sample orders, new starter machines, B2B

• Relish the opportunity to pick up new activities that fall broadly in the purpose of the role.

• Identify problems and find solutions

About you

Technical:

• Understanding of Logistic Processes and tools

• 3PL, Logistic and transportation Systems knowledge

• High organisation skills and time management

• Ability to lead and inspire others

Behavioural:

• Business and results oriented

• Ability to deliver under pressure and to tight deadlines

• Self-motivated, independent, dynamic

• Strong Analytical approach

Benefits

• Competitive Salary Package

• Discount on Dyson products

• Company Pension scheme

• 29 days annual holiday plan

• Company Fitness plan

• EAP (Employee Assistant Programme)

• Life Assurance Plan

• Transportation allowance

• Health Insurance – Medical Contribution 

• Eye Examination & Computer Glasses Reimbursement

#LI-DYSON

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.