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OTC Senior Analyst with German


Poland - Krakow Office

About us

Dyson Business Services (DBS) organisation provides process and service excellence to support Dyson’s growth ambitions with a goal of innovating and enhancing services over time to meet the changing needs of the business.

About the Role

This role reports to the OTC Operations supervisor and is responsible for working in OTC functions with the focus in collection & deduction area for DBS OTC operation team. In this role, you will be part of the team who is responsible for DSO, cash flow forecast, cash collection, Credit note/Bad debt provision, dispute resolution and realized the DBS vision of building Centre of Excellence (COE)

OTC Senior Analyst will be responsible for:

  • Act as an SME of the process and should be a problem solver for the team.

  • Lead/Present cash forecast & provisioning calls to senior leadership for the markets/regions

  • Establish and communicate a clear vision of the portfolio assigned and work with the OTC Operations Supervisor/Manager & Senior stake holders.

  • Ensure collaboration with other stockholders across markets.

  • Responsible for updating DTP/SOP

  • Responsible for debtor aging, ensuring timely collection of payments, either through direct contact with customers or by directing to local Sales/Account Manager staff.

  • Maintaining an accurate aging report and distribute to Sales Team/Local Market for assistance in collection/deduction management process.

  • Preparing analysis of customer accounts and send account statements to the customer.

  • AR ledger reconciliation to ensure all payments and credit notes are applied.

  • Identifying held orders and taking actions to resolve.

  • Investigating and resolving queries relating to non-payment of invoices

  • Classification of customer deductions and working with various stakeholders to resolve (triggering dispute case in SAP)

  • Holding regular calls with various stakeholders to keep them updated.

  • Identifying and executing the necessary process adjustments

  • Help Team in identifying improvement opportunities and recommend process update to remove manual intervention.

People and Culture:

  • Cultivate Dyson culture and values of being Different, Authentic, Pioneering.
  • Build trusting relationships with Finance leaders and partners.

About you


  • Fluency in German, additional European language(s) would be an asset.

  • Communicate in a concise and clear manner (verbally and written) comfortable working with senior leadership and other stockholders.

  • Comfortable in a multi-cultural work environment

  • Good knowledge of accounting, reporting and analysis, acquired through related work experience.

  • Ability to analyse financial and operating statistics and provide meaningful feedback.

  • Have a ‘Can-do’ attitude, highly self-motivated and deadline driven.

  • Hands-on experience in finance process improvements.

  • Have the ability to motivate and encourage a productive working environment.

  • Working in a fast-paced team environment with high volume activities and changing priorities.

  • Experience in accounting and financial systems such as SAP S4 and Blackline, a plus.

  • Lean or Six Sigma Certification, a plus.



  • Performance related bonus

  • Life Assurance​

  • Accidental Death and Dismemberment Insurance

  • Pension scheme with competitive employer contributions

  • Recognition Program

  • Holiday Allowance


  • Free fruit delivered for office staff, free coffee and tea

  • Cafeteria Benefit – wellness programme, cinema tickets, Multisport card etc.

  •  Dyson on-site canteen with discount meals for employees


  • Medical: Employee cover + opportunity to buy additional cover for family

  • Employee Assistance Program for employee and dependents

  • Reimbursement for costs of eyeglasses (every 2 years)

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.