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Platform Lead

Summary

Salary
Competitive
Team
Media
Location
United Kingdom - Malmesbury Office

About us

  • Dyson is a global technology company with a unique philosophy - to solve problems that others ignore, first. It transforms every category it enters with radical and iconic re-inventions that work, perform and look very different. 
  • Five years ago 80% of Dyson’s business was full-sized vacuum cleaners. Today, its digital motor powered cordless vacuums, robots, Airblade hand dryers, bladeless fans, humidifiers, purifiers and heaters are powering its growth in 75 countries around the world. 2015 saw the addition of Jake Dyson Light to the portfolio, and in April 2016 Dyson took its biggest leap yet, revolutionising the world of health and personal care with the launch of the Dyson SupersonicTM Hairdryer and since then bringing new pioneering Personal Care machines to market through Dyson Airwrap and Dyson Coralle. 
  • Dyson is rapidly expanding; in its new and core categories, and across all of its global markets. The next five years are going to be Dyson’s biggest and busiest yet. By 2025, there will be 100 new machines, 3 new product portfolios and Dyson’s headcount will have grown. With this pace of growth, these ambitious plans, and the complexities of global expansion, it is natural that Dyson is now thinking about the best ways to organise itself and manage its exciting new product ranges to best effect. 
  • Dyson’s culture is unique; dynamic, inventive, technology-obsessed and decidedly un-corporate. The mindset is geared to constant change and Dyson’s pace brings constant challenge. It’s not easy or comfortable, but it’s this way of working that drives performance. Dyson suits people with the courage and resilience to find their own way, spotting opportunities where others don’t, and having the self-belief to persevere where others give up. “Good enough” isn’t good enough. Experiences are more important than experience. And attitude counts as much as aptitude. 
  • Our mission is to bring Dyson technology to life, to provide the imagery, films, content, experiences and service that explain our machines, their benefits and the problems they solve for our Owners. We create assets and journeys that help Owners discover, choose, purchase, learn about and solve issues they may have with our machines. 
  • Reporting into the Head of Digital Delivery, The Platform Lead is accountable for updates and maintenance for all web content across Dyson.com, ensuring all new product campaigns are completed one time and accurately, with ongoing updates to customer facing UX, copy, and imagery and implemention of new functionality. The Platform Lead is also responsible for the third party relationship management of Hogarth’s offshore team, in their CMS capacity. 

About the Role

  • As a manager, the Lead is responsible for an internal team of platform specialists, as well as roughly 20 external content admins. For the internal specialists this involves managing the resource across various work streams, lining up the team’s goals with the goals of the business, and providing input for the team’s career development. For the external, offshore resource, the lead is required to ensure the team have what they need to complete the work assigned to them. This can include training on the relevant CMS platforms, I.T. access requests, and continuous monitoring of the backlog of tasks before they enter sprints. 
  • As a specialist, alongside updating the front-end content the team is responsible for testing new features before they are implemented. Ensuring new features work as expected without affecting any of the current features. 
  • The responsibilities are as follows: 
  • Delivering global and multi-lingual market content, support and training on a diverse range of range of CMS platforms (AEM, Magento and Sitecore as the core three) 
  • Maintaining the operational relationship between Hogarth content admins and Dyson Platform Specialists 
  • Ensuring the third party team have everything they need to complete their tasks 
  • Line managing a team of Platform Specialists across Dyson’s multiple CMS platforms, with a future view of extending their remit to cover technologies beyond our web platforms (e.g. Dyson’s Connected App, Brightcove, Adobe Target, Zoovu and others) 
  • Senior escalation and support for all platforms 
  • Collaborate with the Enhancements team to test new functionalities on the CMS platforms 
  • as subject matter expert 
  • Collaborate with developers and testers to deliver content to support their workstreams as subject matter experts 
  • Collaborate with IT to troubleshoot issues within the CMS reported by different areas of business 
  • Collaborate with Producers, Delivery Managers, Designers, Copywriters, Commercial, and market representatives to ensure demanding standards of excellence are achieved 
  • Consultation with creative teams on platform functionality and limitations to inform design and ensure the best platform experience 
  • Provide backfill to markets and Group teams to cover temporary reductions in headcount 
  • Localising and expediting Group built content on behalf of markets 
  • Investigating, identifying and resolving technical issues raised by the business 

About you

  • Should have 2-3 years experience using CMS platforms, preferably one or more of: AEM, Hybris, Magento, Sitecore 
  • Should have 2-3 years experience line managing an effective team 
  • Experience working with and managing an offshore team is advantageous 
  • Ability to motivate, engage and inspire a team 
  • Ability to plan ahead, prioritise tasks and coordinate with the work of others 
  • Resilience and composure to guide projects and teams through arising issues, overcoming challenges to deliver high quality business outcomes 
  • Good working knowledge of Microsoft Office and preferably the Atlassian suite 
  • Team player and self-starter, strong communicator at all levels. 

Benefits

Financial benefits:

  • Performance related bonus 
  • Company paid Life Assurance 
  • Discounts on Dyson machines 
  • Competitive pension scheme 
  • Purchase additional holidays  


Lifestyle benefits:

  • 27 days holiday plus statutory bank holidays 
  • Free bus travel to and from Malmesbury campus from Bristol, Chippenham and Swindon 
  • On-site parking 
  • Endless free coffee and tea, and a free lunch  
  • Free on-site hair salon 
  • On-site lifestyle Assist 
  • Electric vehicle scheme  


Health benefits:

  • Private Medical insurance for all employees 
  • Employee Assistance Program for employee and dependents 
  • Digital GP and prescription service 
  • Fertility treatment support 
  • On-site gym and sports centre 
  • On-site wellbeing centre 

#LI-DYSON


Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

Interview guidance

We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate.