- Customer Service and Inside Sales
- United Kingdom - Malmesbury Office
Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re driven by progress and thrive on the challenge of relentless improvement. We’re growing fast and our ambition is huge - more categories, more locations and more people.
Within Dyson customer service we are clear on our purpose. We are the voice of Dyson’s Owners. We effortlessly ensure they get the most from their Dyson every day. We do this because we care about our owners to an extraordinary degree and believe our service should be as uniquely engineered, distinctive and enriching as our technology.
By living our purpose we aim to deliver a world class service and Owner experience of every interaction ensuring our owners remain our most passionate advocates, supporting them when they need us is our passion and our goal is to continually exceed our Owner expectations at every opportunity.
As a customer fulfilment team, we are the conduit between our Direct business, logistics, our repair workshop, warehouse and our owners.
About the Role
Effectively support and resolve Dyson Owner queries regarding product liability and health and safety cases
Proactive monitoring, identification and management of emerging Owner impacting incidents
Act as “Voice of the Owner” Subject Matter Expert to identify opportunities and work with stakeholders to influence positive change
Follow all Dyson’s processes and policies to support the drive to create a single view of our Owner interactions. Identify process improvements and own, influence or propose depending on scale
Provide reporting to business using SAP and other information sources to inform operational and business development decisions.
Achieve all personal KPIs linked to delivering exceptional service experience to Dyson’s owners; focusing on achieving efficiency; effectiveness and quality metrics
Relish the opportunity to pick up new activities that fall broadly in the purpose of the role.
Understanding of customer service in an aftercare and purchase environment
High organisation skills and time management
Written, numerical and verbal skills
Complaint resolution and negotiation skills
PC literate including CRM systems
Business and results oriented
Ability to deliver under pressure and to tight deadlines
Self-motivated, independent, dynamic
Strong Analytical approach
27 days holiday (plus statutory bank holidays )
Performance related bonus
Free on-site parking
Subsidised café, restaurants and free lunches
Discounts on Dyson machines
Free Hair Salon
At Dyson, it's about more than our machines. We recognise that our success comes from our inventive people. We believe in including everybody and supporting you on your journey with us
We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate.