- Project and Programme Management
- United Kingdom - Malmesbury Office
At Dyson we are encouraged to think differently, challenge convention and be unafraid to make mistakes. We’re creative, collaborative, practical and enthusiastic. But most of all we’re hugely passionate about what we do.
Dyson offers a unique opportunity for talented individuals to invent, design and develop market leading products for the global market. By working in our world-class research, design and development (RDD) department, these individuals have the opportunity to work alongside leading technical specialists and highly motivated creative people to create products which fulfil our ambition of being truly different and better than our competitors.
About the role
Dyson is looking for an experienced Project Manager to join our team who is passionate about enabling fantastic customer service, in this global delivery role.
Dyson’s global Customer Service community needs to be ready to respond when new products and new technologies launch – contacts, advice, registration, repairs, spares, digital support etc. To deliver a status of ‘ready’, a Project Manager is required as the focal point for all activities associated with After Sales and Support throughout the product development process.
Considering full-time and part-time applicants.
After Sales & Support are engaged in all new products that are under development to ensure a smooth launch. You will have a clear handle on what these projects are, their status and how the After Sales & Support teams are tracking against their deliverables in their cycle.
More specifically you will:
Identify new projects starting and engage with the relevant teams
Own After Sales & Support deliverables tracking – monitoring the status of all live activities and projects
Run and manage the After Sales & Support meetings to ensure strong collaboration
Build and track progress against project plans
Track and manage key risks and issues
Create status reports and present to relevant stakeholder groups (at all levels)
Track and manage actions through to completion
Support the After Sales team resolving any blockers or gaps to ensure we complete that deliverables are completed on time
Cross Organisational Team Integration
After Sales is one of the key output areas of our product development process. You will engage with teams across Dyson’s business to represent the needs of our customer services functions.
Representing the team in product and design review meetings – updating these teams on our progress and capturing areas that may further impact us
Work with the commercial teams to understand the commercial aspirations for each new product and their impact to customer service
Collaborating with other related areas including quality, sales, connected support and retail to ensure the best outcomes for our consumers
This role isn’t purely about coordinating others. You will get involved in both new product related processes and transformational activities within the After Sales & Support the team.
These will include:
Designing new high level processes required to support our customers
Scoping, managing and implementing new processes and ways of working as driven by the After Sales & Support Programme
Collating service summaries and repair strategies for each new product as well as other associated documentation.
You will have:
Experience managing multiple tasks, projects and teams (matrix environment) simultaneously ensuring the team remain motivated and focussed
Strong communication skills with an ability to build relationships at all levels of the organisation
Demonstrable passion for working in a customer services environment
Experience working with different processes and platforms to govern projects effectively
Ability to multi-task in a high paced and ambiguous environment where priorities can change quickly
Strong attention to detail where it’s needed, and the ability to step back where it is not
The ability to scope, define and deliver changes to existing processes and ways of working
A creative side – the ability to find a solution to any challenge presented
Excellent working knowledge of the Microsoft Office suite, including MS Project, PowerPoint and Excel
Formal Project Management Certification
Relevant formal education to Degree level or above
Performance related bonus
Company paid Life Insurance
Discounts on Dyson machines
Competitive pension scheme
Flexible benefits programme with a growing range of voluntary benefits, including the ability to purchase additional holidays
27 days holiday plus statutory bank holidays
Free bus travel to and from Malmesbury campus from Bristol, Chippenham and Swindon
Free on-site parking
Subsidized café providing endless free coffee and tea, and a free lunch
Private Medical insurance for all employees
Employee Assistance Program for employee and dependents
Digital GP and prescription service
Part-time hours considered
At Dyson, it's about more than our machines. We recognise that our success comes from our inventive people. We believe in including everybody and supporting you on your journey with us
We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate.