Project Manager (After Sales & Support)

About Dyson

At Dyson we are encouraged to think differently, challenge convention and be unafraid to make mistakes. We’re creative, collaborative, practical and enthusiastic. But most of all we’re hugely passionate about what we do.

Dyson offers a unique opportunity for talented individuals to invent, design and develop market leading products for the global market. By working in our world-class research, design and development (RDD) department, these individuals have the opportunity to work alongside leading technical specialists and highly motivated creative people to create products which fulfil our ambition of being truly different and better than our competitors.

After Sales & Support are a newly aligned global function that brings together Dyson’s expertise in product repair, refurbishment and spares management into a centralised organisation.

We are expanding the team in 2022 and driving a renewed focus to ensure we delight our customers at every touch point through a roadmap of projects and programmes of work.

To support the project roadmap and aspirations of the team, we are recruiting project managers to deliver key initiatives in this exciting area.

About the Role

In this global role, the project manager is responsible for ensuring the successful delivery of After Sales and Support projects from start to finish. These will often span multiple markets and regions and will be a mixture of standalone initiatives and those that contribute to cross functional transformation programmes as well as new product launches.

You’ll work with subject matter experts around the world to support the development of business cases, and developing project plans that you will then see through to completion.

You’ll be comfortable working with in house teams as well as external suppliers ensuring that projects deliver the best value possible for Dyson.

You’ll have strong leadership skills and be used to collaborating globally across multiple cultures and ways of working. You will be confident working in a fast paced environment, comfortable both contributing at a strategic and more detailed level as the role requires it.

Responsibilities

• Lead the delivery of projects starting from supporting the business case development, onwards to their planning, implementation and completion

• Manage the project schedule, resources and budget, ensuring projects complete on time to the right quality standards

• Communication planning and management, working with stakeholders at all levels

• Critical path management and status reporting

• Ensuring there is clarity on how your projects’ success is understood, captured and measured – enabling benefits tracking post completion

• Contribution to After Sales and Support project governance – supporting us to be lean and continually improve how we operate

• Effective Change Management to project scope

• Project risk management

About you

You will have:

• Experience managing multiple projects and teams (matrix environment) simultaneously ensuring the team remain motivated and focussed

• Proven delivery of medium and high complexity projects on time, budget and to the right quality standards

• Experience working with outsource service providers – both in setting up new services and in service transition

• Demonstrable passion for working in a customer services environment

• Strong communication skills with an ability to build relationships at all levels of the organisation

• A solution focussed approach to your projects – able to breakdown complex information and put together pragmatic solutions to any challenges

• Ability to multi-task in a high paced and often ambiguous environment where a solution may not be immediately visible and priorities can change quickly

• Strong attention to detail where it’s needed, and the ability to step back where it is not

• The ability to scope, define and deliver changes to existing processes and ways of working

• A creative side – the ability to find a solution to any challenge presented

• Experience working within both waterfall and agile methodologies

• Relevant formal education to Degree level or above

• Relevant professional project management qualification(s)

• Excellent working knowledge of the Microsoft Office suite, including MS Project, PowerPoint and Excel

Benefits

Financial benefits:
• Performance related bonus
• Company paid Life Insurance
• Discounts on Dyson machines
• Competitive pension scheme
• Flexible benefits programme with a growing range of voluntary benefits, including the ability to purchase additional holidays

Lifestyle benefits:
• 27 days holiday plus statutory bank holidays
• Free bus travel to and from Malmesbury campus from Bristol, Chippenham and Swindon
• Free on-site parking
• Subsidized café providing endless free coffee and tea, and a free lunch

Health benefits:
• Private Medical insurance for all employees
• Employee Assistance Program for employee and dependents
• Digital GP and prescription service
• On-site gym

#LI-DYSON

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.