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QA Manager


Information Technology
United Kingdom - Bristol Office

About us

Global IT transforms the way Dyson does business through world class IT Services and Systems. We demand the highest standards of performance from the technologies we engineer and our people expect the same from the technology that supports them. We are a community that appreciates and advocates better engineering. A community of pioneers. 

Our aim is to strategically partner to shape our future business, to provide exceptional IT service delivery and continuity whilst driving continuous improvement to deliver transformational change across the company. We are a team that drives operational excellence within IT to achieve exceptional results.

Dyson’s Global IT applications service has end-to-end accountability for the design, delivery and support of all business applications enabling Dysons global commercial, operational and enterprise business process. Forming a large proportion of the IT Function, the team are arranged into functional areas including Commercial and Connectivity, Corporate, Manufacturing Supply Chain, and Research and Development.

About the role

Reporting to the IT Director, the QA Manager for Commercial and Connectivity will provide strategic and technical leadership to support the delivery of effective testing for Dyson’s Commercial and Connectivity function delivered by 3rd party resource. It's a blend of supplier management, strategy, coaching, influencing, and governance. This role requires extensive test governance and leadership experience across multiple complex projects and programmes, offshore and in-house to provide subject matter expertise to team members and internal/external stakeholders.  

Your responsibilities in this role will include:

Accountability for the successful delivery of QA across Commercial and Connectivity for all test phases and test types.

  • Providing the point of authority for QA for this area.

  • Defining and implementing QA policy.

  • Implementing transformation projects and initiatives within QA.

  • Managing Dyson QA Leads whose role is to support you and be hands on in delivering your strategies for their areas.

  • Managing 3rd parties, including fostering a ‘one team’ culture.

  • Establishing strong working relationships with stakeholders.

  • Articulating risk to stakeholders.

  • Being an escalation point for portfolios and projects.

  • Ensuring adherence to best practice.

  • Working with the QA Managers of other functions as part of a guild to create further efficiencies across Dyson.

  • Demand management.

  • Cost management.

About you

  • With a demonstrable background in the governance and delivery of exceptional test processes and practices in a variety of complex delivery landscapes, you will now use this wealth of experience to be an exceptional QA leader.

  • Comfortable working within a global, matrixed and managed service environment with onshore and offshore stakeholders / partners.

  • A technologist as much as a tester, you will have the ability to work at the senior/strategic level and at lower process/technical/tooling levels. 

  • Ability to collaborate and influence across both technical and non-technical stakeholders, resources and teams.

  • Exceptional understanding of technology and testing, including common solutions and architectures, emerging technologies and testing trends, as well as current test techniques/ technologies/ tooling. 

  • Dynamic, self-motivated with a desire to produce the best solution possible.

  • Ability to deliver under pressure whilst showing attention to detail.

  • Ability to show sensitivity to the wider cultural differences across Dyson globally.

  • Advocate of process improvement and innovation.

  • Ability to influence others and communicate with impact at senior levels across the organisation.

  • Ability to lead the resolution of Quality Assurance risks through a range of internal and external resources.

  • Ability to structure and implement QA processes and procedures.

  • Ability to think strategically.

  • Outstanding interpersonal communication skills.

  • Assertive.


  • Experience of QA leadership and QA governance across QA teams of more than 50 people.

  • Experience of governance of 3rd parties.

  • Experience of line management and coaching.

  • Experience of implementing and shaping test strategies at the enterprise level.

  • Experience of working collaboratively with a wide range of technical and non-technical stakeholders

  • Experience of appropriate test tools

  • First class written and verbal communication skills


  • Experience of improving Test Automation Frameworks (e.g. Selenium, Smartbear,  Worksoft Certify, Tricentis Tosca)

  • Experience of building and implementing Non-Functional Testing Strategies (e.g. based on Jmeter, Neoload, Puppeteer)

  • Experience of building and implementing QA Environment strategies including infrastructure, test data, and CI/CD tooling.



  •  Performance related bonus

  • Company paid Life Assurance

  • Discounts on Dyson machines

  •  Competitive pension scheme

  • Purchase additional holidays 


  • 27 days holiday plus statutory bank holidays

  • Free bus travel to and from Malmesbury campus from Bristol, Chippenham and Swindon

  • On-site parking

  • Endless free coffee and tea, and a free lunch 

  • Free on-site hair salon

  • On-site lifestyle Assist

  • Electric vehicle scheme 


  • Private Medical insurance for all employees

  • Employee Assistance Program for employee and dependents

  • Digital GP and prescription service

  • Fertility treatment support

  • On-site gym and sports centre

  • On-site wellbeing centre

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.