- Design and Development
- Malaysia - Development Centre
Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re driven by progress and thrive on the challenge of relentless improvement. We’re growing fast and our ambition is huge – more categories, more locations and more people.
About The Role
Based in our Malaysia Development Centre (MDC), working as part of the Single Agenda for Quality (SAQ) team, collaborating with the Market Quality team around the globe, as well as Engineering and various internal cross-functional teams, with the aim to respond to customer issues, delivering detailed root cause analysis and supporting with design solutions with speed and precision.
The Quality Engineer is a key role within the SAQ team. Reporting to the Quality Lead, this role is responsible for supporting and delivering solutions to complex problems by utilizing a structured root cause analysis and problem-solving approach.
Some of the key responsibilities (not limited to):
Facilitate sample analysis of returned products from the market, supported by market data, to apply problem solving skills to identify causes of field failure and customer dissatisfaction. Co-ordinate and oversee high level analysis undertaken by specialists outside of the team.
Support Quality Lead and other cross-functional teams to deliver priority solutions that will make a positive impact to product reliability and customer satisfaction.
Communicate and co-ordinate throughout the Quality department to drive containment of issues as fast as possible.
Support Quality improvement projects where required and drive closed loop lessons learned at every opportunity to iteratively improve Dyson’s product development framework.
Support the generation and perpetuation of a healthy Culture of Quality throughout the business, bridging department/team borders and geographical locations with a ‘One Team’ spirit in line with Dyson Behaviours
Support the Quality Lead to communicate the progress and deliverables of SAQ to the wider Dyson business.
Support the Quality Lead and Sr Quality Manager in development and improvement of the internal processes.
Candidate must possess a Degree or Diploma in Electronic / Electrical / Mechanical / Mechatronic Engineering with 2-3 years' experience from an Engineering / Product-Quality / Technical Project Management environment.
The ability to perform root cause analysis for complex problems by utilizing structured problem-solving approach.
Excellent communication, collaboration and interpersonal skills are critical to the success of this role.
Familiarity in using Quality tools and methodologies, such as: Critical to (safety, satisfaction, reliability), FMEAs, 8D/CAPA.
Issue Management - Able to successfully manage complex issues whilst under time and cost pressure, support / coordinate cross-functional teams in delivering timely solutions
Excellent time management and organizational skills
Strong analytical problem-solving skills. Ability to work with data to answer questions and support recommendations.
Willingness to challenge the status quo and relentlessly drive continuous improvement.
Dyson monitors the market to ensure competitive salaries and bonuses. Beyond that, you’ll enjoy a transport allowance and comprehensive medical care and insurance. But financial benefits are just the start of a Dyson career. Professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to fuelling and realising ambition.
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate.