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Reporting Analyst, Customer Service

Summary

Salary
Competitive
Team
Data Analysis
Location
United States - Illinois Remote

About us:

 Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations, and more people. Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood.  We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Store’s across the country. 

About the role:

This position will be responsible for creating reports, insights, and analytics in support of the owner experience division. The Reporting Analyst will be responsible for understanding the current data landscape including various disparate data sources and outputs and then help design and migrate to a central data repository while continuing to service the business with their reporting needs.

This position will also be required to roll their sleeves up and help the business investigate, analyze, report out data ranging from customer feedback, sales performance, individual/center performance.

The Reporting Analyst will also be responsible for analyzing complex business problems and issues using information from internal and external sources to provide insight to decision-makers; identifying and interpreting trends and patterns in datasets to locate influences.

Job Requirements:

  • Ability to work in a fast-paced matrixed organization and solve multiple complex problems on tight timelines
  • Comfortable interacting with all levels of the organization and possess the interpersonal skills to lead without authority
  • Produce detailed analytics and create dashboards and reports
  • Project management skills
  • Work closely with project managers and operations business partners on data analysis requirements and ensure that data is cleansed and accurate and provided in a timely manner
  • Ability to write code and build small scale automation including but not limited to robotic process automation solutions as well as create tools to enhance data capture are a plus

About you:

  • Bachelor’s Degree and 5-year experience in data analysis
  • Intermediate to expert level knowledge of SQL
  • Intermediate knowledge of Tableau and Power BI
  • Detailed oriented, analytical bent of mind, ability to tell the story using data
  • Experience with text analytics and social media data management
  • Highly motivated self-starter 
  • Experience working in a remote, work from home environment a plus 
  • Demonstrated experience applying the following skills: multi-tasking, analytical & conceptual thinking, and time management 
  • Strong written, verbal, and interpersonal skills  
  • Self-awareness including knowing when to work independently and when to ask for help 
  • Ability to work a flexible schedule including evenings, weekends, and overtime 
  • Preferred experience with Python, Google Cloud Platform, statistical analysis tools like R, SPSS, Minitab, and RPA tools like Blue Prism and UI Path

Benefits:

At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter.

Financial benefits:

  • 401K with up to a 4% match
  • Company paid Life Insurance and AD&D
  • Flexible Savings Account (FSA) and Health Savings Account (HSA)

Lifestyle benefits:

  • Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time
  • Pre-tax Commuter Benefits (applicable areas only)
  • Generous Child Care Leave Program
  • Wellness Program
  • Employee Assistance Program
  • Generous Dyson Product Discounts

Health benefits:

  • Multi-Level Healthcare Coverage Options
  • Vision & Dental Coverage
  • Company paid Short-Term and Long-Term Disability

Dyson is committed to fostering an inclusive and accessible environment that reflects the diversity of the community in which we live. If requested, we will provide reasonable accommodation during the recruitment process for persons with disabilities. Contact us at americas.talentacquisition@dyson.com for more information. Dyson is an Equal Opportunity Employer.

#LI-DYSON


Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.