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Retail Operations Coordinator

Summary

Salary
Competitive
Team
Customer Service and Inside Sales
Location
Netherlands - Amsterdam Office


About Us 

Dyson is a world leader in engineering. We transform every product category we enter with iconic inventions that look but most of all work and perform differently. If change challenges and excites you, joining Dyson in this role will suit you.

About the Role

  • As Retail Operations Executive, you play a crucial role in optimizing our retail landscape. This means ensuring our products are presented in the best way possible, our activations are clear and visible, and our consumers get a consistent, high-quality experience when interacting with the Dyson brand.
  • You bridge the gap between plans and action and between the office and the field. You give your direct colleagues and the wider business the information they need via weekly data reporting on commercial KPI’s. In meetings, you keep track of action points and challenge various stakeholders on their responsibilities and deliverables. For the Retail team, various practical action points will sit with you as you manage our stock of IT equipment, demo tools and POS materials.
  • Responsible for supporting the Retail team on a daily basis and building a connection with other departments related to in-store execution. By providing data reports and planning tools and communicating these effectively cross-department, you ultimately assist in driving the commercial performance, compliancy and execution at Dyson’s physical retail locations.


Responsibilities

  • You will give the Area Managers (AMs) the tools they need to lead commercial conversations at our retailers and to inform, train and coach our in-store demonstrators. Next to reporting, you support on operational and administrative tasks like ordering demo materials for these demonstrators and managing their time registration together with the RDMs.
  • You will be regularly in touch with the Retail Activation department to align on upcoming activations and other landscape updates (e.g. new product launches) and make sure the Retail and Trade teams are able to act on these changes swiftly and efficiently. You will frequently join these teams in field visits to strengthen your relationships with them but also their commercial partners as well as the Experts and Stylists bringing our plans alive towards consumers. This allows you to deeply understand what is going on in the field, to identify potential discrepancies between theory and practice and to take these insights into account when planning.

About You

  • You have a hands-on mentality and are highly flexible to play into our ever-changing plans. You can bring various sources of data together into easily understandable reports and therefore have both strong analytical skills and a good level of technical knowledge of common software tools.
  • Since you facilitate a large portion of the cross-department communication, you have excellent social and networking skills.

Benefits

  • Company Bonus Scheme
  • Discount on Dyson products
  • Company Pension scheme
  • 29 days annual holiday plan
  • Company Fitness plan
  • EAP (Employee Assistant Programme)
  • Life Assurance Plan


#LI-DYSON


Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

Interview guidance

We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate.