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Customer Service Advisor

Summary

Salary
Competitive
Team
Customer Service and Inside Sales
Location
Australia - Melbourne Camberwell Service Center

About Us

Dyson is a global technology company that transforms every category it enters with iconic inventions that work, perform and look very different. It’s about better ideas and better technologies, to solve the problems that others often ignore.

Our Demo Store – Service Centre team forms a direct link between the business and Dyson owners. It helps ensure our owners have the best possible experience understanding, purchasing and using our pioneering technology. Owner experience is everything to us. It helps strengthen our reputation and it drives advocacy, ultimately driving product sales. Our Demo Store – Service Centre provides a touch point for our owners throughout their journey as a Dyson owner from purchase to delivering an exceptional experience through the troubleshooting, maintenance advice and repairs of our owner’s machines.

Our Demo Store – Service Centre team exemplifies Dyson’s problem-solving ethos. There’s no query our team can’t answer and there’s no fault our Service team can’t fix. Our Retail Service Advisors obsess over the understanding of technology and explaining its superiority to potential owners whilst creating an extraordinary experience that matches the quality of our products and reflects our innovative brand.

About the Role

At Dyson, we take a problem solving approach to everything we do. Our Retail Service Advisors are enthusiastic brand ambassadors, providing the ultimate owner experience explaining our technology, support queries, answering technical questions about machines and cross-selling Dyson products and services to existing owners. Our Advisors are Dyson advocates who know our technology inside out and are excited by it. They are the face of Dyson, connecting our world leading and pioneering technology with shoppers and owners.

Main responsibilities include but not limited to: -

  • Proactively approach customers in store, question and generate interest around Dyson products that are suited to their individual needs

  • Take ownership and troubleshoot customer issues, aiming for a first touch resolution

  • Perform hands on technical diagnostics and provide a resolution where applicable

  • Take personal responsibility for advising customers of promotions and new technology by cross selling Dyson products and services

  • Advise customers of repair options and pricing

  • Maintain customer account information in an accurate manner via our CRM / Mypos systems

  • Process shipping labels and dispatch customers machines using courier service

  • Process payments via cash, credit card or cheque and complete end of day balance

  • Record and complete tracking of all interactions with customers in a computerised database

  • Respond to email requests for information from managers and others within the business

  • File invoices and other office administrative duties as needed

  • Deliver hands on demonstrations with our customers, showcasing the unique benefits of Dyson products across the Floor Care, Environmental Control, Personal Care and Professional categories

  • Maintain a high standard of visual merchandising in your area, always looking for opportunities to increase Dyson in-store presence and reporting and display machine issues or fixture maintenance requirements

  • Execute and display point of sale material in store

  • Ensure you have sufficient stock levels, with all Dyson products out on display and in working order with the correct price

About You

To be successful in this role you will have a keen interest in technology with the ability to communicate how machines work differently. You have strong interpersonal skills and able to communicate complex information simply and the ability to work independently.

Previous skills & experience: -

  • Customer service and/or sales experience

  • Experience within a premium retail environment is advantageous

  • An understanding of retail principles such as visual merchandising and sales targets

  • Time management skills with the ability to multi-task

  • Confident approach and a friendly, engaging manner

  • Determination, passion and drive for results

At Dyson, our people are at the heart of everything we do. We value you bringing your whole self to work – your authentic you. We believe that diversity and an inclusive team is what sets us about and brings about great ideas, innovation and growth.

Outside of a competitive salary package, our team members receive additional paid annual and personal leave, a generous above market parental leave offering and ongoing learning and development opportunities.

We have a vibrant and diverse culture that is geared towards recognition and realising ambition. 

#LI-DYSON


Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

Interview guidance

We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate.