- Australia - Sydney Moore Park Demo
Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re growing fast and our ambition is huge – more categories, more locations and more people.
Our Dyson Demo Stores – Owner Centres exist to strength owner experience, education and cultivate a Dyson owner community. Our stores provide a touch point for our owners throughout their journey as a Dyson owner, delivering an exceptional experience through the repair and service of machines, along with education for owners to achieve the best possible outcome each time they use a Dyson machine.
About the Role
At Dyson, we take a problem-solving approach to everything we do. Our Supervisor will support the Store manager and Assistant Store Manager to build, train and lead a team of service-oriented, passionate and ambitious Retail Experts and Service Experts to deliver outstanding owner experiences – fascinating customers through presentation and demonstration of our machines while also delivering world-class service and support for our current owners.
Main responsibilities include but not limited to:-
Support the Store Manager/ ASM in regard to operations, staffing, training, and customer service
Lead, inspire and challenge a team to deliver an optimal owner experience – focusing on strengthening experience, education and cultivating a community of Dyson owners
Drive store performance
Lead by example and support your team to deliver an environment that heroes our machines, delivering best in class demonstrations and experiences
Continuously build product knowledge and keep updated of any product developments, while supporting the store team to do the same
Promote and build a positive work culture
Achieve a standard of excellence in our work processes and outcomes, ensuring adherence to Dyson policies
Promote and demonstrate Dyson behaviours
Promote, implement and comply with health and safety procedures
To be successful in this role you will understand retail principles such as visual merchandising and sales targets. You will have a keen interest in technology with the ability to communicate how machines work differently.
Previous skills & experience:-
Customer service and/or sales experience
Experience within a premium retail environment is advantageous
High standards of personal presentation
A confident approach and a friendly, engaging manner
Strong interpersonal skills with an ability to communicate complex information simply
Ability to work independently
Time management skills with the ability to multi-task
Determination, passion and drive for results
Hard working, ambitious approach to all that you undertake
At Dyson, our people are at the heart of everything we do. We value you bringing your whole self to work – your authentic you. We believe that diversity and an inclusive team is what sets us about and brings about great ideas, innovation and growth.
Outside of a competitive salary package, our team members receive impressive product discounts, additional paid annual and personal leave, a generous above market parental leave offering and ongoing learning and development opportunities.
We have a vibrant and diverse culture that is geared towards recognition and realising ambition.
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate.