Retail Supervisor - Moore Park

About Us

Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re growing fast and our ambition is huge – more categories, more locations and more people.

Our Dyson Demo Stores – Owner Centres exist to strength owner experience, education and cultivate a Dyson owner community. Our stores provide a touch point for our owners throughout their journey as a Dyson owner, delivering an exceptional experience through the repair and service of machines, along with education for owners to achieve the best possible outcome each time they use a Dyson machine.

About the Role

At Dyson, we take a problem-solving approach to everything we do.  Our Supervisor will support the Store manager and Assistant Store Manager to build, train and lead a team of service-oriented, passionate and ambitious Retail Experts and Service Experts to deliver outstanding owner experiences – fascinating customers through presentation and demonstration of our machines while also delivering world-class service and support for our current owners.

Main responsibilities include but not limited to:-

• Support the Store Manager/ ASM in regard to operations, staffing, training, and customer service

• Lead, inspire and challenge a team to deliver an optimal owner experience – focusing on strengthening experience, education and cultivating a community of Dyson owners

• Drive store performance

• Lead by example and support your team to deliver an environment that heroes our machines, delivering best in class demonstrations and experiences

• Continuously build product knowledge and keep updated of any product developments, while supporting the store team to do the same

• Promote and build a positive work culture

• Achieve a standard of excellence in our work processes and outcomes, ensuring adherence to Dyson policies

• Promote and demonstrate Dyson behaviours

• Promote, implement and comply with health and safety procedures

About You

To be successful in this role you will understand retail principles such as visual merchandising and sales targets. You will have a keen interest in technology with the ability to communicate how machines work differently.

Previous skills & experience:-

• Customer service and/or sales experience

• Experience within a premium retail environment is advantageous

• High standards of personal presentation

• A confident approach and a friendly, engaging manner

• Strong interpersonal skills with an ability to communicate complex information simply

• Ability to work independently

• Time management skills with the ability to multi-task

• Determination, passion and drive for results

• Hard working, ambitious approach to all that you undertake

Benefits

At Dyson, our people are at the heart of everything we do. We value you bringing your whole self to work – your authentic you. We believe that diversity and an inclusive team is what sets us about and brings about great ideas, innovation and growth.

Outside of a competitive salary package, our team members receive impressive product discounts, additional paid annual and personal leave, a generous above market parental leave offering and ongoing learning and development opportunities.

We have a vibrant and diverse culture that is geared towards recognition and realising ambition. 

#LI-DYSON

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.