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Returns Team Lead


Canada - Brampton Workshop

About Us:

Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in Canada in 2006 with our headquarters in the heart of Toronto, where we’ve been recognized as one of the top employers to work for. In recent years, we’ve expanded our reach and grown exponentially across many teams, from digital and direct, to field sales, and our growing number of Dyson Demo stores. 

About the Role:

  • Oversee and monitor the returns team and ensure that proper training methods are followed and documented.  Provide hand on support where needed

  • Responsible for consistently balancing team and achieving productivity standard set through corporate guidelines

  • Prepare Returns team weekly work schedule

  • Oversee and support Processing credits for all inbound returns, transfers, and deliveries (SAP and Salesforce) within the KPI timelines

  • Prepare and process daily transfer to 3PL for completed refurbished product

  • Prepare and execute returns uploads, reconcile to ensure accuracy

  • Accurately handle/document all outbound freight/storage shipments to 3PL and prepare all related paperwork; partnering with 3PL make shipping arrangements when necessary.

  • Maintain accuracy through cycle counts

  • Break down/separate/palletize inbound return units

  • Maintain organization and FIFO in the return lanes   

  • Loading/unloading trailers from our 3rd party provider 

  • Partner with Dyson TSM/NAMs to support email/phone requests for Return authorizations

  • Reshipping undeliverable orders

  • Responsible for contributing to interim and annual performance evaluations

  • Participate in various company task forces and committees to help improve work processes and quality improvement

  • Responsible for ensuring that company policies, procedures and guideline are followed

  • Demonstrate a culture of ethical conduct, safety, and compliance.

  • All other duties based on business needs.

About You: 

  • A dynamic, enthusiastic and collaborative professional who: 

  • 1-2 years Receiving /Warehouse experience change to 3-4 years supervisor experience.

  • Experience licensed machine operator (reach truck, walkie) 

  • 2-3 years of customer service and order entry experience  

  • Proficiency in MS Office software required  (excel and word)

  • SAP experience a strong asset 

  • Good interpersonal and communication skills 

  • Excellent organizational and attention to detail. 

  • Willingness to learn and join in an active, high energy and high performing team 

  • Ability to handle daily data entries accurately and  efficiently


At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter.

Financial benefits:

•          Dyson Matching RSP contributions

•          Company Paid Life Insurance and Accidental Death and Dismemberment (AD&D)

•          Short-Term and Long-Term Disability

•          Employee Referral Program

•          Generous Dyson Product Discounts

Lifestyle benefits:

•          Competitive Paid Time Off including Floater Holiday, Sick, and Vacation Time

•          Generous Maternity Leave Program

•          Employee Assistance Program

Dyson is committed to fostering an inclusive and accessible environment that reflects the diversity of the community in which we live. If requested, we will provide reasonable accommodation during the recruitment process for persons with disabilities. Contact us at for more information. Dyson is an Equal Opportunity Employer.

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.