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Order Desk Assistant - 1 year FTC

Summary

Salary
Competitive
Team
Planning and Retail Operations
Location
Spain - Madrid Office

PURPOSE OF ROLE:

Reporting to the Sales Order Processing Manager; ensuring high level customer service provided to Retailers in Iberia by executing order desk and logistics processes, working closely with Sales team, Inventory planner, Logistics team, Finance team and 3rd party Logistics provider.

MAIN ACCOUNTABILITIES:

  • Entering and processing customer and internal orders in SAP, ensuring order readiness and completeness for delivery creation
  • Following up on deliveries with the customers and warehouses, ensuring delivery on time and in full
  • Providing invoices to customers
  • Organizing returns and managing refusals based on customer request, processing these in SAP
  • Processing customer claims, invoice corrections as per need
  • Being the primary point of contact for retailers via phone and email (mainly) on customer queries related to orders and provide solution for those independently in a timely manner
  • Suggesting process changes for improving Logistics and Customer service, optimizing cost and increasing productivity

Skills Knowledge & Experience:

Technical:

  • Proven Customer Service, Order desk/Logistics or administrative experience
  • Experienced in SAP
  • knowledge of Excel
  • Fluent in English & Spanish, Portuguese is a plus

Behavioural:

  • Customer service mindset
  • Attention to details, accuracy in data entry
  • Pro-actively flag issues and risks internally
  • Good time management, ability to deliver under pressure and to tight deadlines
  • Being able to cope with routine and repetitive activities

Please note this is a 1 year fixed-term contract

#LI-DYSON


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