Sales Order Executive (FTC)

About us

Dyson is a global research and technology company with engineering, research, development, manufacturing and testing operations in Singapore, the UK, Malaysia, and the Philippines. Having started in a coach house in the UK, Dyson has consistently grown since it was established in 1993. Today, it has two technology campuses in the UK spanning over 800 acres in Malmesbury and Hullavington and a global headquarters in Singapore. Dyson remains family-owned and employs over 14,000 people globally including 6,000 engineers and scientists.  It sells products in 83 markets internationally.  Dyson is investing £2.75bn in the business to conceive revolutionary products and technologies. Dyson has global teams of engineers, scientists and software developers focused on the development of solid-state battery cells, high-speed electric digital motors, sensing and vision systems, robotics, machine learning technologies and A.I. investment. Since inventing the first cyclonic bagless vacuum cleaner - DC01- in 1993, Dyson has created problem solving technologies for haircare, air purification, robotics, lighting, and hand drying. 

The Dyson Institute of Engineering and Technology is a new model for education combining the academic rigour of a traditional university with hands-on and real-world experience of working inside a global technology company. The James Dyson Foundation was founded in 2002 and the charity works internationally to empower aspiring engineers, support engineering in education and invest in medical research. The James Dyson Award is the Foundation’s annual international design competition and is open to current and recent design and engineering students. Since starting in 2005, the Award has supported nearly 250 inventions, providing funds to support their commercialization.

About the role

The role is limited for 12 months.

The Sales Order Executive will play a crucial role in supporting SOP Manager based in Istanbul. They are responsible for the daily, weekly and monthly order to cash process.

• Responsible for retail customers daily operations “order to deliver process”, follow up all related process steps, complete required system transactions and ensure order is delivered on time in full,

• Ensuring all processes are optimized, documented and followed

• Retail customer order management: Releasing orders for delivery in line with any allocations provided. Securing booking slots and arrange deliveries on time. Being the POC for Key Account team, 3PL and retailers on all order book issues

• Manage sample order request and ensure that process is followed according the Dyson Procedures

• Ensuring retail customer credit management, pricing management, and management of related disputes/charges is carried out in a timely manner

• Ensuring that the sop order book is managed with the market & 3PL to ensure outbound capacity

• Ensure the processing of eCommerce orders in SAP, ensuring order correctness and completeness for delivery creation where not covered by the contact center

• Managing any direct order queries, where not covered by the Contact Centre. POC for Contact Centre on direct delivery queries. Investigation and feedback on last mile failures

• Guaranteeing returned orders are completed on time, customers are refunded, stock is reconciled, and error/fraud in exchanges are fixed

• Ensuring the invoicing process is complete and on time and resolve related issues

• Manage owner claims/complaints and ensure the solutions are provided in line with Dyson standards

• Identify problems and find solutions accordingly

About you

Technical

• Understanding of OTC process,

• Preferably 2 years in Order Management or related areas,

• Effective time management and meets the deadline on time

• Customer and performance oriented,

• Very good use of MS Office programmes

• Excellent knowledge of SAP

Behavioral

• Excellent follow up skills,

• Good team player with a customer-focused mindset,

• Business and results oriented,

• Solid communication and problem solving skills,

• Ability to handle and resolve multiple queries, respond quickly,

• Strong Analytical thinking

Benefits

• Performance related bonus

• Private medical insurance

• Life assurance

• Discounts on Dyson machines

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.