- Customer Service and Inside Sales
- Poland - Krakow Office
About the role
As Sales Order Processing Team Lead, you will play a pivotal role in ensuring the smooth and efficient execution of the sales order process. You will lead a team of sales order process coordinators, guide them in their daily tasks, and drive improvements in order processing efficiency. Your strong organizational skills, attention to detail, and ability to work collaboratively will be essential in this role.
Team Leadership: Supervise, coach, and mentor a team of sales order process coordinators. Set performance expectations and conduct regular performance reviews. Foster a positive team culture, promoting collaboration and continuous improvement.
Order Processing: Oversee the end-to-end sales order processing workflow, ensuring accuracy and timeliness;
Retail customer order management; ensure EDI integration processed or order created manually.
Retail customer credit management; insure invoicing process is complete and on time.
Manage retail order book with markets & logistic provider.
Managing any direct order queries.
Collaborate with other departments (e.g., Customer Service, Finance, Sales) to resolve order-related issues.
Process Improvement: Identify opportunities to streamline and improve the sales order process for greater efficiency and accuracy. Identify problems and find solutions.
Proficiency in English is a prerequisite and proficiency in German or French will be a big plus.
A bachelor's degree in business or a related field may be preferred.
Experience in Order to Cash or a related role is a prerequisite
Strong organizational and time management skills.
Excellent communication and interpersonal skills.
Ability to work collaboratively with international teams.
Experience in SAP S/4 Hana is a plus.
Ability to deliver under pressure and to tight deadlines
Self-motivated, independent, dynamic
Strong Analytical approach
Performance related bonus
Accidental Death and Dismemberment Insurance
Pension scheme with competitive employer contributions
Free fruit delivered for office staff, free coffee and tea
Cafeteria Benefit – wellness programme, cinema tickets, Multisport card etc.
Dyson on-site canteen with discount meals for employees
Medical: Employee cover + opportunity to buy additional cover for family
Employee Assistance Program for employee and dependents
Reimbursement for costs of eyeglasses (every 2 years)
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.