- Customer Service and Inside Sales
- United States - Boston Southborough Service Center
Date Created/Revised: 6/10/2020
Position Title: Sales and Service Technician
Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood with an additional office in Ann Arbor, Michigan. We also have employees working in field sales, our service centers, and in our growing number of Beauty and technology Demo Store’s across the country.
We are a beauty and technology global enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people.
Our Customer Service team forms a direct link between the business and Beauty and technology owners. The team are technology experts, trained to give specialist advice and guidance to solve real problems for people. Working to daily targets, they resolve technical queries, provide product information, deliver excellent customer service and upsell.
About the Role:
- This is a full-time position that requires weekend and evening hours and includes a competitive hourly rate plus annual bonus opportunity.
- Responsible for the proper diagnosis, troubleshooting and repair of Dyson customer products to include vacuums, fans, air purifiers, hair-dryers and other products
- Properly manage parts usage and inventory as required and/or directed
- Communicate information on other Dyson products to promote cross-selling opportunities and services to existing customers to drive revenue and achieve conversion rates
- Input customer sales information into Dyson POS system in order to process orders efficiently
- Submit daily/weekly reports of products and customers serviced; complete other reporting as necessary
- Ensure all process activity is communicated and Dyson service levels are understood and exercised
- Assist Service Team in escalated repair instances
- 6+ months in a customer service and/or sales related position
- High level ability to troubleshoot product faults and provide proper resolution. Basic electrical and mechanical knowledge preferred
- Strong written, verbal and interpersonal communication skills; strong presentation skills required
- Experience using Microsoft Office, including Word, Outlook, and Excel required; SharePoint experience a plus
- Ability to lift and move up to 50 lbs.
- High School Diploma or equivalent required
- Must be at least 18 years of age.
US FT Benefits Package
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate.