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Salon Trainer

Summary

Salary
Competitive
Team
Retail
Location
Republic of Korea - Seoul Office

About Us

Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re growing fast and our ambition is huge – more categories, more locations, and more people.

From its beginnings in cyclonic vacuums, Dyson’s portfolio has grown to include five main areas of technology: Cord-free and corded vacuum cleaners, hand dryers, lighting, environmental control machines (purifying fans, heating and cooling fans and humidifiers) and hair styling tools, which are sold in more than 82 countries across the world. We are on a mission to improve our customer’s lives: whether that be by making the the air they breathe safe and clean, or connecting them to high performing machines, which keep their homes clean.

About the Role

Responsibilities

Reporting to the Training Lead, this role is responsible for managing and executing educational training programs for Dyson salons within South Korea. This role is also responsible for creating the ideal learning environment to help hairstylists inspire and promote advocacy for Dyson technology and machines through in-salon engagement, masterclasses, and other shows and events in the industry.

Key understanding & commitments

  • Understand and exemplify Dyson philosophy and brand culture
  • Understand and strengthen the relationship between Dyson and external salon/stylist
  • Participate in all corporate events and supports Dyson events and shows as directed
  • Maintains personal image and technical competence
  • This position requires intermittent supervision as incumbent will be working independently the majority of the time in the field directly with our brand, distributor and salon partners.

Plan & conceptualize Pro-focused training & seminars

  • Execution of national education initiatives including planning and execution of product launch and events
  • Execute social media activation & partnership opportunities to drive Dyson education social awareness and influence
  • Master the basics but also deliver fresh thinking – look at innovative ways to reach professional stylists to ensure that Dyson ‘owns’ the Professional Haircare space

Salon management  

  • Expert knowledge of the salon industry and market
  • Conduct regular in-person training at Dyson salons to reinforce Dyson brand story and haircare technology, and to drive advocacy within professional stylists (at least 20 sessions a month)
  • Provide basic VM & maintenance support for Dyson machines in Dyson salons
  • Develop regular learning engagement tools (quizzes, contests etc) to ensure stylists understands Dyson’s technology & machines.
  • Build effective working relationships with Dyson internal stakeholders & external professional stylists to ensure alignment on salon programmes

New Salon Development

  • Demonstrate Dyson technology & machines to new Dyson salons.
  • Implement and execute education plans for new partner salons to achieve organic advocacy in new Dyson Salons and stylists
  • Introduce Dyson Salon programmes and encourage stylists’ participation

Product Development & Testing

  • Prepare, conduct testing and capture qualitative feedback on Dyson Machines from professional stylists
  • Perform market research and stay attuned of competition to report qualitative feedback from the field

Admin

  • Provide monthly education status for Dyson Salons
  • Prepare and update professional education materials
  • Plan and maintain monthly calendar of salon activations


Fulfil Other Duties As Required

  • Relish the opportunity to pick up new activities that fall broadly in the purpose of the role.
  • Fix things that you can see need fixing.
  • Identify problems and find solutions.

Key Interface

  • Internal:
    • Global Training Team in the UK
    • KR Category Team
    • KR Retail Sales Team
  • External
    • Salon Owners
    • Salon Stylists
    • Brand Ambassadors
    • Events Agencies

About you

Experience and Education

  • Diploma or a related field required
  • Superior technical hairdressing and communication skills
  • Knowledge of business and educational aspects of the Salon Industry
  • Strong facilitation and coaching skills

The ideal candidate

  • A visible passion for Dyson, technology and engineering
  • Strong ability to engage, influence and motivate key internal and external stakeholders to work towards a common goal
  • Problem Solver - must be able to critically analyze and tackle problems, as well as to present viable solutions
  • Broad thinker with strong business acumen and analytical skills - ability to use market analysis to identify high potential opportunities
  • Entrepreneurial spirit - must be able to deal with ambiguity, pace and willing to take risks as needed

Experience

  • Min 6+ years in salon/education industry
  • Experience in delivering salon training and creating training content for salon stylists
  • Experience in engaging salon stylists, and understanding of salon sales and service

Skills

  • Technical hairdressing skills
  • Written and verbal skills - able to communicate at all levels of the business.
  • Presentation skills
  • Ability to work in a fast paced and challenging environment.
  • Strong stakeholder management.
  • English language proficiency is plus.

Competencies

  • Team player.
  • Adaptable/flexible – able to multitask.
  • Approachable.
  • Well-organized.
  • Good communication skills.
  • Able to travel across the country to attend meetings, training events and recruitment.
  • Drive and motivation.

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Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.