- Information Technology
- Singapore - Technology Centre
At Dyson, we demand the highest standard of performance from the technologies we engineer. Our people expect the same from the technology that supports them. We are a community that appreciates and advocates better engineering. A community of pioneers.
Dyson IT are mid-transformation. Our aim, to create robust IT architecture, to manage data effectively and efficiently and continue to grow our world-class team. A team who is strategic, enabling business acceleration, growth and success.
Our Digital Workplace Services team
The Digital Workplace Services Team in which this role is aligned exist to:
Deliver world class Service Desk, End User Computing, Collaboration, Legal, Payroll, Communications and HR IT Services to Dyson’s global employees (circa 15,500 users)
Ensure ITIL aligned governance and standards are followed
Drive continual improvement into the Digital Workplace services space in line with Dyson’s growth
Deliver a roadmap for all Digital Work place services to drive transformation required to support Dyson’s blueprint
Establish and maintain strong relationships with the business, ensuring regular communication of service requirements, service improvements, risks, service changes, service outages and service issues.
About the role
Reporting to the Global Collaboration Manager, you will play a key role in ensuring our collaboration technologies are supported and adopted across departments.
You will be responsible for:
Responsible for managing our Adoption Specialists and making sure all regional and market needs are met in line with global Collaboration Team standards and ways of working
Able to develop and grow internal talent
Ability to deal with complex issues and work autonomously keeping the global collaboration manager informed of any major issues but always dealing with the minor.
Advise the Collaboration Manager in M365 trends and team or individual training requirements
Senior Stakeholder Management
You will be responsible for managing all day to day issues of our senior stakeholders in APAC and Greater China, escalating an major issues to the Global Collaboration Manager.
Excellent communication skills and customer facing skills, ability to communicate complex ideas simply at all levels of the organisation
Evangelising collaboration technologies
Using your niche skillset and expertise to guide on the potential use of collaboration technologies within the business
Communicating and guiding users to adopt best practices for use of all approved collaboration technologies
Designing and delivering training in multiple forms (self-assistance documentation, video training, in-person training, knowledge articles, etc) for all employees in your assigned area on collaboration technologies
Managing multiple small projects through to completion simultaneously with minimal guidance
Establishing and maintaining good working relationships with internal customers, partners and team members
Provide advice and guidance to all levels of the business and work with senior stake holders where necessary
Providing outstanding customer experiences to internal customers at all touchpoints
Solution Design and Development
Advising internal customers on solution design best practices and becoming the go-to-person for collaboration technologies guidance
Serving as the initial point of contact for all solution requests from your assigned area.
Gather and help define requirements
Determine whether the requested solution would be best suited as a front-end configuration or needs to be escalated to a formal customisation project
Work with the internal customer to explore the use of out of the box technologies to solve their business needs
Ensure complex solution requests are initiated into the project pipeline and serve as SME through the life of the project
Designing and building simple solutions to solve business needs using out of the box capabilities
Service and Support
Becoming the go-to-person for internal customer questions, inquiries and challenges
Determining when an issue should be escalated through incident response teams
Serving as the liaison between the business and IT issues resolution teams as needed to ensure issues are resolved
Working closely with the business to help drive the Dyson Blueprint
Contribute and be part of medium and large projects within and outside of the Collaboration Team
Understanding other business areas priorities to help them understand where New Technology can help them achieve their goals.
You will be required to resolve complex problems with the Collaboration technology space
You will be responsible for making important day to day decisions to but with guidance from the Global Collaboration Manager when needed for longer term impact
Acting as a resource for colleagues with little no experience in the Collaboration tools space
Will support, guide and help manage any Graduates in the local market team
Third party management/co-ordination i.e. Accn or others
Driving and supporting our innovation agenda in the collaboration space
Person specification/core competencies:
You must be an effective communicator and leader who has the ability to conceptualise, plan, document and communicate effectively. You will possess positive energy and passion for collaboration technologies, develop value added service definitions and help lead change. You must be able to work with a team but also be self-sufficient and a real self-starter who is able to problem solve. You must have experience of managing senior stakeholders in fast paced and challenging environment.
Expertise and experience in Microsoft communication, workflow and collaboration tools and Enterprise social networking tools
Strong knowledge of the best available tools, software, applications and systems that support collaboration technologies
Excellent knowledge of SharePoint 2013
Excellent Knowledge of SharePoint Online and Microsoft Teams
In-depth knowledge of all other Office 365
Strong familiarity with the Microsoft Power Platform especially Power Apps and Power Automate
Excellent analytical and communication skills with intense drive to learn and adopt
Working knowledge of Software Development Lifecycle and Agile project management
ITIL service management awareness or certification
Advanced communication (verbal and written) and customer service skills
Ability to work effectively with minimal supervision
Future focussed approach to collaboration technology and a passion for discovering new ways of working
A Bachelor’s or advanced degree preferred or equivalent experience
In depth Knowledge of Power BI
In depth Knowledge of MS Project
In depth Knowledge of MS Project Web
Excellent experience in training others
Dyson monitors the market to ensure competitive salaries and pension contributions. Beyond that, you’ll also enjoy a profit-related bonus, generous leave and life insurance. But financial benefits are only the start of a Dyson career. Rapid professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, flexible working hours, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to creativity, innovation and ambition.
At Dyson, it's about more than our machines. We recognise that our success comes from our inventive people. We believe in including everybody and supporting you on your journey with us
We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate.