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Senior Analyst, E-commerce Sales Operations


Planning and Retail Operations
United States - Chicago Office

About Us: 

Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Store’s across the country. 

About the Role:

Reporting to the Sales Operations Manager, the E-Commerce Sales Operations Senior Analyst supports the annual and continuous planning processes by engaging with strategic Retailers working with Sales-National Accounts and cross functionally to execute our Joint Business Plans (JBP).

The Sales Operations Analyst will be the leading resource across the business on customer-specific needs and requirements while providing timely communication to both the account and company ensuring you meet the needs and requirements of both.

The main priority of this role is to engage Retail counterparts for optimized operational function associated with driving E-Commerce revenue and margin for assigned strategic Retail account. Key functions will include:

  • Using POS trends and analysis in weekly Retailer meetings, lead the development of the E-commerce Sales forecast for incorporation into internal Monthly S&OP processes
  • Leverage advanced inventory management with Retailers, optimizing DC/FC level allocations, maximizing retailer inventory investment and Dyson sell out by achieving retailer in-stock metrics
  • Using available insights and competitor knowledge, identify action plans to address issues or activate against new opportunities by tracking all risks and opportunities
  • Working with National Account Mgr(s), assist and support in maximizing available budgets driving ROI
  • Enable end to end order to cash efficiencies with Retailer by monitoring deductions, payments and credit
  • Work with Customer Service/SOP to optimize Purchase Order changes to Retail targeting Retail objectives for on-time, in-full and invoice mis-match metrics
  • Support Sales-National Accounts by working cross functionally with strong Finance and Supply Chain partnerships

Develop, and leverage strong partnerships with assigned National Account Retailers across functional Planning, Forecasting and Inventory teams at those retailers across multiple categories

  • Work with Sales (Directors, Channel, National Account Managers) on all operational aspects of Sales execution at assigned retailers
  • Working with Channel Management Team, liaise with Category Business Units on ranging, assortment, and new product planning
  • Collaborate with Demand & Supply Planning, Finance, Customer Service, Inbound & Outbound Logistics to hit all retailer and internal efficiency and service metrics
  • Seek out decision makers and influencers to ensure a balanced approach to the allocation of resources or assets

Contribute to the Dyson US organization

  • Serve as an active and high performing member of the team
  • Partner with other team members to support new opportunities as they arise
  • Be able to challenge self and others in accepting the norm, while working towards best practices

Fulfill other duties as necessary and assigned.

  • Relish the opportunity to pick up new activities that fall broadly in the purpose of the role
  • Think outside of the box, identifying opportunities for improvement
  • Identify problems and find solutions

About You:

  • Bachelor’s degree required, business major preferred
  • 2+ years as a Sales Operations Analyst, Financial Analyst, Merchandise Planner, Demand Planner, or Inventory Analyst
  • Prior Demand Planning and Forecasting experience required
  • Prior experience working with key national accounts and/or big box retailers 
  • Advanced knowledge and proficiency in Microsoft Excel are required
  • Prior experience working with Sales, Marketing and/or Finance function is a plus
  • SAP and or Anaplan experience is a plus
  • Strong analytical and problem-solving skills
  • Strong communication skills
  • Self-motivated with the ability to work independently
  • Ability to multi-task and manage multiple projects
  • Ability to deliver projects in full, on time and to the highest quality
  • An innovative yet objective thinker
  • Ability to communicate with all levels of the organization with positive intent
  • Ability to travel, up to 25%


At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter. 

Financial benefits:

  • 401K with up to a 4% match
  • Company paid Life Insurance and AD&D
  • Flexible Savings Account (FSA) and Health Savings Account (HSA)

Lifestyle benefits:

  • Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time
  • Pre-tax Commuter Benefits (applicable areas only)
  • Generous Child Care Leave Program
  • Wellness Program
  • Employee Assistance Program
  • Generous Dyson Product Discounts

Health benefits:

  • Multi-Level Healthcare Coverage Options
  • Vision & Dental Coverage
  • Company paid Short-Term and Long-Term Disability

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.