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Senior Operations Manager (Estates)


United States - Chicago Office

About us:

Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Store’s across the country. 

Dyson is growing globally at a rapid pace, and the Estates team must not only anticipate this growth, but also ensure that both new and existing properties are set up, operated, and maintained to Best in Class standards. To support new growth, ongoing business functions, and to be able to respond to the changing needs of the business we are looking for a Senior Building Services Manager to support ongoing Real Estate needs across the Americas.  

About the role:

Based primarily at our US Headquarters in Chicago, IL this role will work within the Estates team to manage and optimize the portfolio of directly leased sites within the Americas, traveling as needed to deliver site needs across the region. Critical to success in this role will be strong organization and management skills. The role will focus on leading internal and external stakeholders to identify what best-in-class Facilities at Dyson look like and delivering on this vision through all phases of planning and execution.

Key Accountabilities

  • Service Delivery: Manage all work streams related to projects & facilities maintenance at designated sites to ensure facilities, fixtures, and equipment are well maintained at optimum performance levels. Equipment performance tracking and reporting to be conducted regularly.

  • Site Audits & Assessments: Frequent travel to designated sites across the Americas to audit site conditions and recommend improvements against 5 YR investment pipeline.

  • Vendor Management: Ownership of all vendors related to: break/fix & proactive maintenance, janitorial services, utilities, and general contracting. Regular tracking and reporting on vendor performance levels as well as defining annual KPIs and owning ABRs required. Will also own landlord relationships for relevant sites within portfolio.

  • Database Ownership: Responsible for owning and optimizing various facilities related databases including but not limited to Work Order processing, leasing, and contract management.

  • Problem Solving: Identifies applications of functional knowledge and existing methodologies to complex problems and serves as an expert within own function and discipline. Owns resolution matrix for complex technical problems and provides recommendations for reasonable solutions, including presentations to upper management for the justification of resources to resolve the issues.

  • Collaboration: Will closely collaborate with respective functions within Estates team for workspace planning, project management, and environmental/health and safety to ensure compliance and Best In Class service delivery. Will own additional key collaborative partnerships with: IT, Security, Business Development & Transformation, Customer Experience, Retail/Sales, etc.

  • Stakeholder Management: Actively manage senior stakeholders including Senior Executive and C Suite members to understand their requirements and manage expectations vs demand.

  • Contract Negotiation & Procurement: with support from our procurement & legal teams, will secure new and renewing contracts with our key vendors. Contract categories including but not limited to: general contracting, architectural services, FF&E, utilities, and maintenance services. Experience managing competitive bid/RFP processes required as well as contract award/negotiation and cost management/invoicing.

  • Budget Management & Financial reporting: Responsible for the regions’ FM budget, you will work closely with relevant Finance Directors & Business Partners to design the annual budget and ensure spending remains within forecast throughout the year. Regular reviews and justification of both CapEx and OpEx spends will be required, while continually seeking areas for cost avoidance and savings.

  • Project Management: end to end management of new core projects and site improvements including developing site plans with relevant stakeholders, developing an approved budget and managing cash flow throughout the course of the project, stakeholder management for incremental services, and ability to develop and maintain an ongoing project schedule with vendor and stakeholder accountability

About you:

  • 10 years experience in one or more of the following fields: facilities management, project management, property management, and/or real estate operations

  • Bachelors Degree in relevant field or a Secondary Degree with 7+ years field experience  

  • ISO, PMP, or RPA Certification strongly preferred

  • Ability to manage multiple streams of work in tandem

  • Proven experience working in a fast paced environment

  • Travel up to 50% of the time

  • Highly organised, attention to detail with experience of prioritization under pressure.

  • Strong communicator; ability to convey issues concisely and accurately

  • Excellent interpersonal skills; ability to build productive working relationships and influence stakeholders

  • Good  analytical skills; to be able to assess problems thoroughly and drive logical conclusions

  • Confident; comfortable with interacting with others, and willingness to show initiative.

  • Assertive; readiness to press teams and suppliers to take remedial action when required

  • Good IT skills - proficiency with Microsoft package software, particularly Excel and PowerPoint.

  • Experience with financial accounting systems. Previous Ariba & SAP experience preferred but not required.


At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter.

Financial benefits:

•          401K with up to a 4% match

•          Company paid Life Insurance and AD&D

•          Flexible Savings Account (FSA) and Health Savings Account (HSA)

Lifestyle benefits:

•          Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time

•          Pre-tax Commuter Benefits (applicable areas only)

•          Generous Child Care Leave Program

•          Wellness Program

•          Employee Assistance Program

•          Generous Dyson Product Discounts

Health benefits:

•          Multi-Level Healthcare Coverage Options

•          Vision & Dental Coverage

•          Company paid Short-Term and Long-Term Disability

Dyson is committed to fostering an inclusive and accessible environment that reflects the diversity of the community in which we live. If requested, we will provide reasonable accommodation during the recruitment process for persons with disabilities. Contact us at for more information. Dyson is an Equal Opportunity Employer.

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.