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Senior Customer Service Manager HK & TW

Summary

Salary
Competitive
Team
Customer Service and Inside Sales
Location
China - Shanghai Office

The role

Working closely with internal stake-holders and vendors to provide premium customer service to Dyson potencial customers, owners or members.

Responsibilities include:

  • Define proper KPIs to drive both sales result and customer satisfaction in a consistent way
  • Continuously improve overall customer experience journey through optimizing internal and external process related to each customer touch point
  • Seeding Dyson customer service culture into vendor side
  • Keen on digitalize customer service process to save customer effort to be served

Person specification / Core Competencies:

  • At least ten year senior leadership experience in contact center operation management or vendor management
  • Outstanding interpersonal communication skills
  • Fluent in Mandarin, English and Cantonese
  • COPC certified is preferred


At Dyson, it's about more than our machines. We recognise that our success comes from our inventive people. We believe in including everybody and supporting you on your journey with us

Interview guidance

We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate.