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Senior Delivery Operations Manager


Project and Programme Management
United Kingdom - Malmesbury Office

Senior Delivery Manager

Job Description

Overview of the role

At Dyson we challenge convention, continually experiment and see opportunities where others see problems. The way we create, produce and deliver content is no different – we’ve always set ourselves the challenge of using innovative approaches that others wouldn’t think of. This is a continual focus as our competitors get better and faster at copying us, so trying new things is an ingrained way of working and culture.

The Senior Delivery Manager role sits within the Commercial Operations team who are responsible for Initiating and Delivering projects that improve the efficiency, effectiveness and risk profile across the Commercial/Marketing function, and then governing those new models are adhered to. The Commercial Operations team are responsible for adding tangible value to our operations.

The Senior Delivery Manager is responsible for initiating and delivering large, complex projects to improve our global operating model and will be responsible for resolving complex issues within their specific focus. Responsibilities for the role span from setting up project teams and ensuring there is adequate sponsorship to proceed through to overseeing the deployment of the project into BAU. The Senior Delivery Manager will report into the Head of Commercial Operations

Within this role, the Senior Delivery Manager will provide leadership and management for a Delivery manager to support in resolving complex issues to deliver against our strategic objectives. The role will oversee in several projects at once but will also be responsible for driving a hands-on approach to managing projects, as required. The Senior Delivery Manager will work closely with Subject Matter Experts within the Commercial and market teams and with other functions Procurement, Legal and external consultancies to ensure that the best models are being delivered to support the changes required.

Key deliverables of the role (not limited to)

Initiating projects:

  • Forming project teams: Identify resources required to support project kick off and delivery. Identify whether we have the required skillsets in house, and if not, identify the best solutions to bring resource in to support project development. Onboard and influence project teams through standardised set of project working groups.
  • Consultancy sourcing and management: Identify the required skill sets and expertise to support project delivery. Work with supplier to define key deliverables and success factors. Negotiate fees in line with budget.
  • Defining as-is landscapes: Either via internal resources or the appointment of external auditors review and define the existing landscape to identify problem areas.
  • Defining level of transformation: Define a TOM based on the problem areas identified through review of the as-is landscape. Define opportunities to improve. Identify the scale of business transformation and change to be delivered.
  • Defining success factors and mechanisms to measure: Designing the appropriate governance framework to ensure that we have the appropriate MI data to understand performance of the TOM and appropriate actions required to realise this.
  • Contract formation: Working with Procurement and Legal to define the correct MSA template. Drafting of all Commercial and Operational schedules with support from Procurement and Legal.

Delivering Projects:

  • Operationally support the initiate deliverables: Setting up project teams, operational go-to for consultancies. Stakeholder management across the full initiation project team.
  • Analysis of data: Understanding the appropriate data needs, sourcing data from internal or external stakeholders and pulling it together into a presentable format for use within the next stage of the process/project.
  • Change management: Management of the deployment of change, in collaboration with the Senior Delivery Change Manager, once a TOM has been agreed. Rolling it out across relevant stakeholders. For example; including management of working groups, comms, training, transition management.
  • Technical implementation: Manage the delivery of system implementation. Working closely with supplier delivery teams, IT, solution/business architecture and PMO.
  • Supplier transition management: Project managing the suppliers project in line with internal change management.
  • Supplier transition (warranty period): Managing the onboarding of a supplier to becoming a BAU delivery process.


  • Team management: Regular communication with team to ensure projects are processing according to plan and to identify any issues. Identifying requirements for new projects as needed.
  • Team leadership: Overseeing internal and contract resource to ensure workload is spread to ensure projects can be delivered. Finding solutions to bring in specialist resource as and when required.
  • Job administration: Day-to-day administration to support project delivery, task delivery and ad-hoc asks.

Stakeholders to manage and work in collaboration with (not limited to):

  • SMEs
  • Project sponsors
  • Project steering group
  • End users
  • Procurement
  • IT
  • Legal
  • Delivery team
  • External specialist consultancies

Essential Competencies / Skills / Experience / Background:

  • To be excited by the opportunities for operational improvement that will forever evolve and change and an ability to understand when and how they may be appropriate for Dyson.
  • At least 5 years in Operational, digital & PM roles
  • Strong proven capability to manage process and understand complex Operational problems to build recommendations
  • Be able to effectively present cases for change to senior stakeholders within the business
  • Be comfortable managing third party implementation teams.
  • Be happy to roll your sleeves up and get stuck in to ensure projects deliver
  • Be a team player with a naturally collaborative nature
  • Be excited rather than unnerved by uncertainty and experimentation and adept at leading others through this uncertainty
  • Comfortable speaking to both technical and non-technical teams and engaging at all levels of the business. Simplify the complex and make the impact of enhancements visible in business terms
  • Confidence to make clear and well-thought-out recommendations to influence decisions
  • Highly-organised with experience in programme management, production and project management with the ability to juggle multiple, complex projects at once
  • Calm, considered approach and be able to cope with a very busy workload
  • Good communication skills (clear communication, knowing when to communicate what to whom) and ability to develop working relationships easily
  • Good team manager with career development plan for direct reports
  • Ability to manage upwards in a timely and constructive manner

At Dyson, it's about more than our machines. We recognise that our success comes from our inventive people. We believe in including everybody and supporting you on your journey with us

Interview guidance

We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate.