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Senior Employee Services Administrator

Summary

Salary
Competitive
Team
Administrative Services
Location
Mexico - Mexico City Office

About Us:

Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in Mexico in 2018 as our first step in to Latin America. Our Mexico office is located in the Polanco area of Mexico City and our expanding team is a key contributor in helping us deliver growth throughout the market. 

The Employee Services function within Dyson Business Services (DBS) organization will provide process and service excellence to support Dyson’s growth ambitions with a goal of innovating and enhancing employee services over time to meet the changing needs of the business.

About the role:

The DBS Senior Employee Services Administrator is responsible for the administration of all transactional activity, and answering queries relating to the employee lifecycle.

This role will work closely with our DBS Employee Services Administrators and the DBS Employee Services Team Lead, to identify improvement opportunities within our processes and implementing new ways of working. Additionally, the role will assist with handling escalations, Tier 1 troubleshooting, reporting and adhoc training requests. To be successful in this role, you will strive to deliver a 'best in class', efficient service and will be a valued member of the wider People and DBS communities at Dyson.

Key responsibilities

  • Act as the first point of contact for all employee queries, working in partnership with all colleagues within Employee Services
  • Responsible for the processing of all transactional activity relating to the employee lifecycle
  • Provide HR advice and support to employees in Americas region (Canada, United States, Mexico)
  • Work closely with the wider People Team, including, Payroll, People Business Partners etc. to ensure that advice and guidance is provided with consideration of local labour and employment laws
  • Ensure customers are communicated within an effective and timely manner, 'one and done' approach where possible
  • Highlight emerging trends and potential issues that may impact service delivery, to ensure that the customer experience is not compromised
  • Support ad-hoc projects and other duties as required

About You:

  • Demonstrated background working in a Global HR Shared Services
  • Experience of working a customer-focused environment, where focus is on SLA's and continuous improvement
  • Excellent time and task management skills, highly organized with the ability to plan, prioritize and delegate
  • Adaptable and flexible; comfortable working under ambiguous, changing conditions
  • Fluent Spanish language
  • Confident managing data; ability to understand and analyze statistical data and produce reports (Desirable)
  • Previous experience of Workday and case management systems (Desirable)

Benefits:


At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter.

MX- FT Benefits Package
 


Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.