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Senior IT Business Analyst (Owner Experience)


Information Technology
United Kingdom - Bristol Office

About Us

Some pretty exciting stuff happens at Dyson, and our Business Analysts play a key role in making it happen. Dyson designs, sources, manufactures, ships and sells a remarkable set of innovative products around the globe. We’re an agile organisation which moves quickly into new markets, product types and locations, with a fast-growing online and physical retail operation.

Our Digital Business Technology team is responsible for building and evolving the technology solutions behind everything that Dyson does, and plans to do. With a broad remit covering all aspects of product development, supply chain, finance, retail, e-commerce, and owner experience, our Business Analysis teams scope and deliver vital technology change projects across this complex global organisation.

With a culture of engineering excellence and innovation at its core, Dyson demands the same of its technology solutions. The variety within the team’s project portfolio means Business Analysts quickly gain insight around the organisation, and exposure to leading cross-functional, international project teams. Your work will have a real impact on the successful delivery of Dyson’s long term strategic objectives, and on the daily experiences of colleagues and customers worldwide.

It’s a challenging, fast-moving environment, so we’re looking for agile, flexible thinkers with a genuine curiosity and drive to build better solutions. You’ll need to be able to see the wider picture, build consensus, balance competing priorities, and manage relationships - whilst taking ownership of the delivery of projects to a high standard. We offer structured career development, and opportunities to progress to Lead BA and beyond into a senior management role.

About the role:

Senior Business Analysts lead and support projects which deliver:

  • Analysis activity, to elicit requirements and inform business decisions

  • Implementation of information systems and enhancements

  • Investigating, analysing and reviewing project or business documentation.

  • Definition of requirements for improving processes and systems.

  • Creation and iteration of acceptance criteria in preparation for deployment of systems.

  • Production of business models and business cases.

  • Provision of specialist advice to multiple stakeholders

Senior BAs are responsible for coaching and development of BAs

About you:

Core Experience:

  • In a Business Analyst role or similar, likely to be at least 3-6 years.

  • Of delivering projects to support complex IT transformation programmes

  • In Agile / scrum framework environments, with practical experience in agile teams and creating associated artefacts (Epics/Stories)

  • Of matrix structures, with cross functional teams under line reporting and project task managers

  • Familiar with IIBA or the BCS BABOK.

  • Of successfully managing complex cases, through structured analysis and planning

  • Of providing structured support and development to junior colleagues.

Specialist Experience:

Owner Experience

Focus: E-Commerce, Digital Experience, Customer Service, CRM/Customer Relationship Management

SME: E-Commerce project experience, Payments, Front end, Accessibility, Automated & live customer support channels, Chatbots: Contact Centres, Live Chat, Video Clienteling.

Platforms: Magento, AEM Hybris, SAP CRM, Salesforce

Working Arrangements

Dyson has a Campus culture, where everyone works together, learning from each other in a creative environment.

We offer (free of charge) on Campus:

  • Excellent lunches, hot drinks and fruit

  • An on-site GP, physio, mental health professional, a gym, and hair stylists (Malmesbury)

  • Bus services to Malmesbury from Bristol, Chippenham and Swindon.

We recognise the need to accommodate individual circumstances. Generally speaking, employees work on a Dyson Campus (Bristol or Malmesbury), which we balance with occasional remote working for a particular purpose (e.g. if you need to be close to home to attend a personal appointment on a day, attend calls on different time zones, or if you need to focus on a particular project).

At Dyson, it's about more than our machines. We recognise that our success comes from our inventive people. We believe in including everybody and supporting you on your journey with us

Interview guidance

We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate.