Senior Manager Catering Operations

About us

Dyson is a global technology company with a unique philosophy - to solve problems that others ignore, first. It transforms every category it enters with radical and iconic re-inventions that work, perform and look very different. Dyson Estates consists of 160 properties including offices, RDD facilities, manufacturing sites and direct retail stores and is growing with the expansion of our HQ in Singapore – St James Power Station.

Five years ago 80% of Dyson’s business was full-sized vacuum cleaners. Today, its digital motor powered cordless vacuums, robots, Airblade hand dryers, bladeless fans, humidifiers, purifiers, heaters and Personal care are powering its growth in 75 countries around the world.

Dyson is rapidly expanding; in its new and core categories, and across all global markets. The next five years are going to be Dyson’s biggest and busiest yet. By 2025, there will be 100 new machines, 3 new product portfolios and Dyson’s headcount will have grown. With this pace of growth, these ambitious plans, and the complexities of global expansion, it is natural that Dyson is working towards creating great spaces to work in.

About The Role

Our mission is to provide workspaces that matches our business aspirations. We create spaces that support our employee’s wellbeing and provide facilities that enable our people to have the best employee experience whilst at work.

The role will include setting the direction and ensuring consistency for delivery, standards, quality and ways of working in all catering locations and Dyson events.

Skills and expertise as a customer-focused strategic leader, collaborator and influencer are key to interacting effectively with various stakeholders in relation to Dyson events.

This role reports into the Head of Estates Operations APAC. This role is accountable for the Catering operations both in house/out house across our APAC sites, as well as the leadership of our SEA catering team.

Accountabilities

• Work with colleagues in Estates Delivery to assess new Dyson locations identifying whether catering should be in house/out house, carry out workforce planning and select suppliers to deliver the service.

• Check architecture and design for new catering locations and refurbishments to ensure they meet the needs and requirements of the catering team

• Organise and source new equipment

• Carry out regular audits to assess quality, processes and food standards are upheld and adhered to in all Dyson Cafes (Both in house and out house). Leading through the Supplier or Head Chef to deliver all improvements identified

• Identify continuous improvements such as simplifying processes and implementing solutions to enable the cafes to deliver to high volumes to ensure consistency, improved standards and customer experience

• Work with and negotiate preferred suppliers and act as an escalation point in the management of suppliers

• Work with the Head Chef to implement new ideas and ensure standards are maintained through the catering team

• Act as the single point of contact for Forward Dyson and Catering initiatives across Dyson

• Act as the single point of contact for event requests working with the Head Chef to ensure events are delivered to a high standard

• Lead the people management of the Catering team, ensuring we attract and retain the right people

• Works collaboratively with CoEs to deliver new initiatives e.g. Comms

• Manages expectations of senior stakeholders and actively seeks feedback from the business

• Financial accountability and budgeting for Catering

• Ensure adherence to H & S Standards, COSHH and Food Hygiene and ensuring the team are compliant

Skills/Experience

• An experienced leader who understands the logistic and operations of running both events and in house and out house catering offerings

• Minimum 10 years of relevant experience

• Able to drive standards, consistency and quality through the Head Chefs or suppliers

• Has an eye for detail

• Experienced in negotiating with suppliers

• Can make sound decisions on continuous improvement

• Strong communicator and influencer to ensure all locations are aligned

• Creative individual with a passion for good customer service and high-quality fresh foods

• Can demonstrate good stakeholder management and manage expectations

• Resilient in their approach

• Catering related qualifications advantageous

Benefits

Dyson monitors the market to ensure competitive salaries and pension contributions. Beyond that, you’ll also enjoy a profit-related bonus, generous leave and life insurance. But financial benefits are only the start of a Dyson career. Rapid professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, flexible working hours, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to creativity, innovation and ambition.

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Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.