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(Senior) Onsite Manager (m/f/d)

Summary

Salary
Competitive
Team
E-Commerce
Location
Germany - Cologne Office

About us

The (Senior) Onsite Manager will be responsible for a seamless end to end onsite customer experience on Dyson.de - both from a technical backend perspective as well as from a merchandising perspective. 

Working with the (Senior) Trading Manager and the Senior E-Commerce manager, you will plan, lead, and deliver projects to drive the continuous improvement of the onsite experience. Relevant KPIs are organic traffic and conversion rate, SEO performance as well as digital NPS.
 

About the role

  • Single most important point of contact for the Dyson.de onsite experience from technical point of view by fully understanding our systems and platform landscape. Work closely with group and EMEA teams, position Dyson.de as the number one test market for new enhancements/trials. Challenge the status quo, on a constant journey to change Dyson.de for the better.

  • Develop, own and drive the Dyson.de onsite experience roadmap as part of the wider Dyson.de strategy. 

  • Ensure alignment with trading strategy, brand fit and customer needs/shopper behaviour. Be on top of latest E-Commerce trends.

  • Oversee and optimise merchandising activities with the goal of creating a premium environment and amplifying customer engagement through CVR and NPS as well as driving revenue.

  • Oversee and optimise all SEO projects with the goal of improving the Dyson.de organic performance. Lead the SEO strategy as part of the wider onsite and experience strategy.

  • Own the optimisation roadmap. Generate ideas and challenge the optimisation teams for A/B tests and personalization campaigns.

  • Take reports and use data to indentify opportunities and risks and take decisions to optimise based on learnings. Challenge your team to track onsite performance against KPIs daily. 

  • Team leadership: You will be responsible for the line management, personal development and leadership of the Onsite Merchandising team as well as the Onsite Optimisation team. 

  • Create opportunities for your team to get new experiences, think differently and get exposure to higher manaegement levels.

About you

Experience

  • Degree in business, marketing, sales or related field

  • Has previous experience of 5-7 years of content management, E-Commerce or digital roles in industries such as consumer electronics, consumer appliances, FMCG or comparable.

  • General knowledge of a shop structure as well as an E-Commerce backend system

  • Extensive knowledge and understanding of the principles of SEO. Proven track record of optimising SEO performance of an E-Commerce business.

  • Experience working closely with and partnering with cross functional teams especially in E-Commerce, Research and Insights, Digital Analytics, Product Owner, Creative and Category teams.

  • Experience working with 3rd party plug-ins 

Skills & competencies

  • Experience using an enterprise grade CMS – ideally Hybris and/or Adobe Experience Manager

  • Knowledge and understanding of major analytics tools such as Adobe Analytics, Google Analytics, Google Search Console, Ahrefs, Decibel, Botify etc.

  • A high level of independence, dedication and organization

  • Able to organise own priorities and those of the team to align with business priorities

  • Able to take complex projects / reports and explain in simple words 

  • Confident and strong influencer of people who are not reporting into you as well as senior management

  • Excellent communication skills both in English and German. 

Benefits

  • Company Bonus Scheme

  • Pension scheme

  • 30 days holiday

  • Subsidized sport activities

  • Jobrad (Bicycle leasing)

  • Discounted Dyson machines

  • Corporate Benefits

  • Fare Subsidy for local public transport or on-site parking

  • 24/7 accident insurance

  • Relaxed dress code

  • Flexible working hours

  • Coffee, tea, water and ice cream in the summer

#LI-DYSON


Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

Interview guidance

We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate.