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Senior Operations Manager


United Kingdom - Malmesbury Office

About us

Dyson is a global technology company with a unique philosophy - to solve problems that others ignore, first. It transforms every category it enters with radical and iconic re-inventions that work, perform and look very different. Dyson Estates consists of 160 properties including offices, RDD facilities, manufacturing sites and direct retail stores and is growing with the expansion of our HQ in Singapore – St James Power Station. 

Five years ago 80% of Dyson’s business was full-sized vacuum cleaners. Today, its digital motor powered cordless vacuums, robots, Airblade hand dryers, bladeless fans, humidifiers, purifiers, heaters and Personal care are powering its growth in 75 countries around the world. 

Dyson is rapidly expanding; in its new and core categories, and across all global markets. The next five years are going to be Dyson’s biggest and busiest yet. By 2025, there will be 100 new machines, 3 new product portfolios and Dyson’s headcount will have grown. With this pace of growth, these ambitious plans, and the complexities of global expansion, it is natural that Dyson is working towards creating great spaces to work in. 

About the role 

Our mission is to provide workspace that matches our business aspirations. We create spaces that support our employee’s well-being and provide facilities that enable our people to have the best employee experience whilst at work. 

The role will include setting the direction and ensuring consistency for delivery, standards, quality and ways of working in all catering locations in the UK and Dyson events. 

Skills and expertise as a customer-focused strategic leader, collaborator and influences are key to interacting effectively with Head of Food Quality and the various stakeholders in relation to Dyson events.

This role reports into the Head of Estates Operations UK and works collaboratively with the Head of Food Quality to ensure high standards are maintained. This role is accountable for the Catering operations across our UK sites, as well as the leadership of our UK catering teams.

  • Work with colleagues in Estates Delivery to assess new Dyson locations in the UK identifying whether catering should be in house/out house and carry out workforce planning

  • Check and approve architecture and design for new catering locations and refurbishments to ensure they meet the needs and requirements of the catering team along with the Head of Food Quality

  • Carry out regular audits to assess quality, processes and food standards are upheld and adhered to in all Dyson Cafes. Lead through the Head Chef to deliver all improvements identified

  • Identify continuous improvements such as simplifying processes and implementing solutions to enable the cafes to deliver to high volumes to ensure consistency, improved standards and customer experience 

  • Work with and negotiate preferred suppliers and act as an escalation point in the management of suppliers

  • Work with the Head of Food Quality to implement new ideas and ensure standards are maintained through the catering team

  • Act as the single point of contact for Forward Dyson and Catering initiatives across Dyson UK

  • Act as the single point of contact for event requests in the absence of the Roundhouse and Events manager

  • Lead the people management of the Catering teams, ensuring we attract and retain the right people

  • Works collaboratively with CoEs to deliver new initiatives e.g. Comms

  • Manages expectations of senior stakeholders and actively seeks feedback from the business

  • Financial accountability and budgeting for Catering

  • Organise and source new equipment

  • Ensure adherence to H & S Standards, COSHH and Food Hygiene and ensure the catering team are compliant

About you

  • An experienced leader who understands the logistic and operations of running both events and in house and out house catering offerings

  • Able to drive standards, consistency and quality through the Head Chef/chef managers

  • Has an eye for detail 

  • Experienced in negotiating with suppliers 

  • Can make sound decisions on continuous improvement 

  • Strong communicator and influencer to ensure all locations are aligned

  • Creative individual with a passion for good customer service and high-quality fresh foods

  • Can demonstrate good stakeholder management and manage expectations

  • Resilient in their approach

  • Catering related qualifications advantageous 


Financial benefits:

  • Performance related bonus 

  • Company paid Life Assurance 

  • Discounts on Dyson machines 

  • Competitive pension scheme 

  • Purchase additional holidays  

Lifestyle benefits:

  • 27 days holiday plus statutory bank holidays 

  • Free bus travel to and from Malmesbury campus from Bristol, Chippenham and Swindon 

  • On-site parking 

  • Endless free coffee and tea, and a free lunch  

  • Free on-site hair salon 

  • On-site lifestyle Assist 

  • Electric vehicle scheme  

Health benefits:

  • Private Medical insurance for all employees 

  • Employee Assistance Program for employee and dependants 

  • Digital GP and prescription service 

  • Fertility treatment support 

  • On-site gym and sports centre 

  • On-site well-being centre 



Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

Interview guidance

We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate.