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Senior Order Management Representative

Summary

Salary
€ competitive
Team
Supply Chain and Logistics
Location
Amsterdam - The Netherlands

About us

Reporting to the Sales Order Processing Manager; ensuring high level customer service provided to Retailers in Benelux by executing order desk and logistics processes, working closely with Sales team, Inventory planner, Logistics team, Finance team and 3rd party Logistics provider.

About the role

  • This role is based in Amsterdam, Netherlands and limited to 12 months
  • Entering and processing customer and internal orders in SAP, ensuring order readiness and completeness for delivery creation
  • Independently and proactively following up on deliveries with the customers and warehouses, ensuring delivery on time and in full
  • Organizing returns and managing refusals based on customer request, processing these in SAP
  • Processing customer claims, invoice corrections as per need
  • Checking stock levels and executing product allocations jointly with Inventory planner
  • Being the primary point of contact for retailers via phone and email (mainly) on customer queries related to orders and provide solution for those independently in a timely manner
  • Supporting Sales team in Order desk and Logistics matters to meet monthly sales targets
  • Preparing daily overview to see status of order book and proactively communicate to internal stakeholders any uncertainties in orders and deliveries, while working on resolving those
  • Suggest and implement process changes for improving Logistics and Customer service, optimizing cost and increasing productivity

About you

Technical:
  • Proven Customer Service, Order desk/Logistics or administrative experience
  • Experienced in SAP
  • knowledge of Excel 
  • Fluent in English, Dutch and French is a plus 

Behavioural:
  • Customer service mindset
  • Pro-actively spot the potential issues, work on solution and flag risks internally
  • Good time management, ability to deliver under pressure and to tight deadlines
  • Attention to detail without losing bigger picture
  • Self-motivated, independent, dynamic and results-driven
  • Strong cross functional team skills
  • Clear and timely communication both in verbal and written to internal and external customers
  • Proven ability to anticipate and challenge needs to stakeholders

Benefits

  • Competitive Salary Package
  • Company Bonus scheme
  • Discount on Dyson products
  • Company Pension scheme
  • 29 days annual holiday plan
  • Company Fitness plan
  • Life Assurance Plan
  • Fresh fruits and Friday quiz

Interview guidance

We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate.