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Senior Product Owner - Order Management Systems

Summary

Salary
Competitive
Team
Supply Chain and Logistics
Location
Singapore - Technology Centre

About us

Dyson Singapore is looking to hire a Senior Product Owner - Order Management Systems for our Technology Centre.

About the role

Specifically with regard to the Delivery Management Platform system which is a collection of last mile fulfilment carrier management, post-purchase communications and self-service returns functionalities

  • Drive the strategy for a global, scalable, consolidated systems architecture
  • Identify, assess, and prioritize initiatives that solve pain points, modernize and differentiate the digital experience, and create inspiring customer journeys that drive conversion and retention online
  • Partner with their Director, VP, and key internal and external stakeholders to develop the global roadmap that supports overall strategic business objectives
  • Leverage data analytics, and an understanding of customer needs/trends, to assess current Dyson experiences.  Offer competitive insights to identify opportunities that maximize customer engagement and lifetime value
  • Translate highest priority opportunities into compelling business cases that define business value and ROI
  • Leverage an entrepreneurial and resourceful mindset and strong collaboration skills to test, pilot, and iterate on high impact initiatives
  • Work with global implementation teams—including Customer Experience, Marketing, Creative, IT, Supply Chain Operations, and third party vendors—to effectively roll out and globally scale highest impact initiatives
  • Monitor and maximize ongoing impact and performance of initiatives against expectations with a focus on optimizing both product and processes to continually improve ROI
  • Continually scan competitive landscape and technology advancements to identify best practices, emerging trends, and innovation opportunities
  • Manage relationships with key technology partners as relevant

About you

  • Bachelor’s Degree with at least 8+ years of experience in a digital product management role
  • Experience working across digital platforms (web, mobile/app)
  • Experience in Supply Chain fulfilment operations and management
  • Strong understanding of digital platforms and technologies
  • Creative and strategic thinker with demonstrated success driving innovation from vision to execution and delivering tangible business results
  • Deep understanding of customer journeys with proven ability to transform customer needs into actionable product roadmaps and requirements
  • Strong project management and problem-solving skills; ability to overcome obstacles to complete projects and deliver results
  • Excellent written and verbal communication skills—a compelling, impactful storyteller
  • Self-directed, resourceful, and adept working in ambiguous environments
  • Experience in implementing other DMP systems
  • (Good to have) Experience with AfterShip implementations

Benefits

Dyson Singapore monitors the market to ensure competitive salaries and bonuses. Beyond that, you’ll enjoy a transport allowance and comprehensive medical care and insurance. But financial benefits are just the start of a Dyson career. Professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to fuelling and realising ambition.

#LI-DYSON

Interview guidance

We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate. 


Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

Interview guidance

We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate.