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Senior Transformation Project Manager, Global Aftersales

Summary

Salary
Competitive
Team
Project and Programme Management
Location
Singapore - St James Power Station Headquarters

About Us

Dyson is growing fast, and our ambition is huge – more categories, more locations, and more people. Our technology is unique and complex, so it’s up to us to explain it clearly. Working in-house, directly with engineers and the broader business, we create inspirational communications that showcase our technology. Our commercial strategies should launch our pioneering technologies and explain why they are better as simply and clearly as possible. We create customer and owner experiences that are authentic and uniquely Dyson.

About The Role

The Senior Transformation Project Manager is responsible for leading the project management team related to Customer Service, Repair Operations, and Sustainable Sales on a global scale, to transform our operations and services towards revenue generating and world-class experiences for our customers.

The Senior Transformation Project Manager will provide leadership and apply expertise professionally from requirement definition phase to planning, resource scheduling, stakeholder and risk management, project tracking and quality assurance to achieve effective implementation and adherence to the agreed scope, schedules, and deliverables of Global Aftersales projects.

This role involves taking the organization on the journey of change, with strategic thinking, project management expertise, communication, and stakeholder management skills.

Roles & Responsibilities:

  • Work within the Global Aftersales Leadership team to define, develop and implement global strategies, operating models, way of working, performance matrices, best practices and continuous improvement initiatives across regions to achieve financial and  owner satisfaction and advocacy objectives.

  • Manage a large complex portfolio of transformation projects, upholding the highest standards of Project Management methodology including regular and effective communication with key stakeholders, governance, change management and thorough risk/issue management.

  • Ensure exceptional quality project setup detailing scopes, costs, resources, dependencies, timing, assumptions, success criteria, risks, timing and expected deliverables within the framework of agreed governance and change control processes.

  • Drive effective RPI/ RFP process from pre-launch, launch to post project implementation as well as strategic 3rd party vendor management

  • Develop business cases using data insights to obtain the buy-in of various stakeholder groups from group, region to market levels and across departments to achieve Aftersales strategies and deliverables

  • Lead Aftersales business reviews and community meetings with regions and senior stakeholders

  • Collaborate with business stakeholders to deliver a scalable and future proofed solution.

  • Creation and alignment of end-to-end delivery plans and roadmaps to support the Global Aftersales vision and strategy.

  • Define key performance indicators (KPIs) for Global Aftersales projects and establish monitoring mechanisms.

  • Generate regular reports for executive leadership, highlighting performance, achievements, challenges, and recommendations.

  • Identify opportunities for process improvement within Global Aftersales operations and implement best practices.

About You

  • Bachelor's degree in a relevant field; PMP certification is a plus.

  • 8-10 years’ experience in strategy development and project management in global capacity, preferably in aftersales or customer support.

  • Experience in leading and driving transformation in global organization.

  • Strong leadership and team management skills, with experience leading global, cross-functional teams.

  • Excellent communication and interpersonal skills, with the ability to engage effectively with diverse and senior stakeholders.

  • Familiarity with aftersales policies, processes, performance matrices, customer support systems, and CRM tools.

  • Analytical mindset with the ability to use data to drive decision-making.

  • Ability to travel internationally as required

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Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.