- Customer Service and Inside Sales
- China - Shanghai Office
PURPOSE OF ROLE:
•Support operation team to achieve overall related retails KPIs•Spread retail operation management tools and guidance ,assist to optimize the daily operation procedure to elevate store operation efficiency•Coordinate retail operation and activities with different functions
MAIN ACCOUNTABILITIES (and supporting activities):•Monitor store deliver the core concept of SOP, ensure the highest service to customers through proper management of staff, housekeeping of the store, optimum level of inventory and smooth operations of all retail stores.•Work with other function team to optimize operation procedure to improve store capacity.•Drive operation guideline or scheme among store and coach them to well understand for further execution.•Provide relevant info and data from store about customer insights, products feedback, trends etc.•Define store needs and communicate with other function department, like maintenance follow up, NPD launch, demo products display guideline.•Monthly store inventory cross check and further follow up for to make sure no stock variance vs. SAP.•Assist to store event and OOH activities.
PERSONAL CHARACTERISTICS:•Self motivate/ Self Starter•Positive thinking, organized and detail-oriented
Candidates will demonstrate:•Ability to listen and respond to store needs•Good communication and organizational skills•Can do attitude, always willing to cooperate with retail team to provide full support•Focus on action, efficiency and result driven
At Dyson, it's about more than our machines. We recognise that our success comes from our inventive people. We believe in including everybody and supporting you on your journey with us
We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate.