- Australia - Sydney George Street Demo Store
Dyson is a global technology company on a mission to improve people’s lives: whether that be by making the air they breathe safe and clean, or connecting them to high performing machines which keep their homes clean.
Dyson develop products which are deliberately different and better than the competition. Within Dyson ANZ, we are always motivated to innovate how our owners experience our products. We are expanding our presence in retail having opened our first Dyson Demo Store – Service Centre in Castle Hill in 2021 and will now take the Dyson retail experience to the next level with our first Flagship store and Beauty Lab opening in 2022.
About the Role
The Senior Stylist within our Flagship Demo Store and Beauty Lab is responsible for providing an exceptional styling experience for our owners. They are our product advocates, who will bring the personal care category to life for Dyson owners.
The Senior Stylist will also support the Store Manager and Beauty Lab Manager to ensure the day to day running and operation of the Store. This involves administration, stock tracking , returns , customer assistance and managing appointments.
You will be fully versed in the content of the Operating Manual and ensure every element is executed at the highest degree of retail execution on a daily basis through the wider team
Main Responsibilities include but not limited to:
Ensure that the retail operation complies to all policies and procedures relating to Security, Health and Safety; influence any changes necessary to meet statutory requirements, ensuring minimum risk to staff members and the business
Build and maintain great relationships with internal and external customers to influence and contribute to the development of the business
Ensure sales reporting and recording is accurate in the POS
Together with the Store Manager, review results, establish clear measures, share insights, and review as needed to drive performance
Ensure the tracking and progress of weekly, monthly, quarterly and annual objectives
Support the launch of new products and services and events
Ensure the culture is one that aligns to the Dyson values where the team is recognized for their contribution and is regularly invited to share feedback to improve Store performance
Translate the strategic goals into retail operational plans to achieve the required targeted growth in customer experience, sales and profit; identify and optimize promotional opportunities
Be accountable for sales targets, and take ownership on achieving these goals
Provide a styling service that exceeds our shopper’s expectations;
Each appointment booked includes; wash, blow dry and styling of the customers hair within a 45 minute session
Ensure appointments start and finish on time
When there are no clients, ensure store presentation, cleaning and stock fill is up to date
The Senior Stylist will have excellent communication skills both written and verbal, exceptional presentation skills and a high attention to detail. You will have the ability to pick up new activities that fall broadly in the purpose of the role, fix things that you can see need fixing and identify problems and find solutions whilst promoting and demonstrating Dyson behaviours. The Senior Stylist will be flexible and have the ability to work a varied schedule including nights, weekends, and holidays if needed.
Previous skills and experience:
3+ years of experience as a hair stylist, specifically being an expert in: wash, dry and styling and able to style hair of all types
Experience managing the day to day operations of a retail space or hair salon
Experience supporting a store manager in a retail or hair environment environment
Experience working with or in a premium or luxury brand strongly preferred
Minimum qualification of Certificate III in Hairdressing or equivalent
Ability to lead a team when required
Strong time management skills and ability to work under pressure
Proficient at Microsoft Office Suite and POS
The ability and initiative to work independently
Ability to lift, push or pull up to 30lbs
Outside of a competitive salary, our team members receive generous product discounts, additional paid annual leave, a generous, above market parental leave scheme and ongoing learning and development opportunities.
At Dyson, our people are at the heart of everything we do. We value you bringing yourself to work and we want to deliver an employee experience that matches the quality we give to our customers.
In addition to a competitive base salary, we will offer you:
Generous product discount and perks
Additional Christmas leave (3 additional paid annual leave days)
A Be You Day - An extra paid leave day to do whatever YOU like
A volunteer day - a day to give back to the community.
Ongoing learning and development opportunities
We have a vibrant and diverse culture that is geared towards recognition and realising ambition. You'll have regular social activities to take part in and you'll work with a fantastic team of people every day.
At Dyson, it's about more than our machines. We recognise that our success comes from our inventive people. We believe in including everybody and supporting you on your journey with us
We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate.