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Senior Supply Chain Manager (m/f/d)


Supply Chain and Logistics
Germany - Cologne Office

About us

Reporting to the Head of Supply Chain – Northern Europe, the Senior Supply Chain Manager DACH is responsible for the service level provided for all stakeholders, including B2B and B2C customers, as well as key internal stakeholders including the Managing Director/Country Manager, Head of Finance, Head of Direct- & Indirect Sales and Key Account Management teams. While leading the market Supply Chain team, he/she is accountable for inbound and/or allocations and outbound operations at our market (and satellite) warehouses.  

About the role

  • Accountable for Logistical spend for market logistics in terms of cost per unit and overall budget and ensure cost control across the logistics function, including managing logistics POs and budget creation and monitoring process

  • 3rd party retailer customer order management: ensure EDI integration and manual orders creation, secure booking slots and arrange deliveries on time, ensure that any issues (price/stock allocation/legal/etc) are resolved

  • 3rd party retailer customer credit management and management of related disputes/charges

  • Ensure the eCommerce delivery experience is optimised, follow through the flow with the warehouse to ensure pick and pack, dispatch, delivery and invoicing on time, ensure that any issues (price/stock allocation/legal/etc) are resolved

  • Ensure Direct store fulfilment through orders placement, deliveries arrangement and returns management

  • Direct and Indirect (3rd party retailer customer) reverse logistics management guaranteeing returned orders are completed on time, customer are refunded, stock is reconciled, error/fraud in exchanges are fixed

  • Manage order book with market & warehouse to ensure outbound capacity

  • Management of Special Operations: quality reworks, late configuration reworks, replacement of damaged packaging, bundling, in/out trade material


  • Activate participant and contributor in market leadership team

  • To manage the market Supply Chain team (Order Desk Manager/Order Desk coordinators, Logistics coordinators) against their roles, objectives and Dyson behaviours

  • To recruite, train, support and coach the market Supply Chain team

  • Contribute to the tendering/contracting process for all 3PLs/4PLs within the market, understand market offerings for alternative providers for 3PL and 4PL services

  • Understand customer propositions and expectations within the market, and align the Logistics function to support

  • Ensure 3PL/4PL capacity matches market requirements over the lifetime of the contract, especially at Peak periods. Provide meaningful forecast in order to make 3PL/4PL organize properly its space and operations

  • Monitor 3PL/4PL  logistics costs and KPI’s supporting and pushing in reach higher performances within defined budget

  • Guide and monitor 3PL/4PL to operate in compliance with Dyson Profit Protection guidelines

  • Identify process changes for improving Logistics and Customer services, optimizing cost and increasing productivity. Ensure Continuous Improvement mentality is championed and implemented in Market Logistics.  Ensure all processes are optimised, documented and followed

  • Secure overall orders fulfilment journey reporting on sales order dispatch status

  • Monitor customer delivery performance to guarantee service levels

  • eCommerce Delivery Platform management

  • Relish the opportunity to pick up new activities that fall broadly in the purpose of the role.

  • Identify problems and find solutions

About you


  • 5+ years of prior experience in similar role

  • Proven experience and passion in driving Supply Chain and Logistics processes

  • Strong knowledge on Supply Chain and Logistics Management methodologies

  • 3PL & 4PL (contract management) experience and knowledge

  • Ability to build, lead and inspire a team

  • Talent & succession management


  • Business and results oriented

  • Attention to details without losing bigger picture

  • Ability to deliver under pressure and to tight deadlines

  • Continuous improvement approach

  • Self-motivated, independent, dynamic

  • Strong cross functional team skills

  • Critical mind-set


  • Company Bonus Scheme

  • Pension scheme

  • 30 days holidays

  • Subsidized sport activities

  • Discounted Dyson machines

  • Corporate Benefits

  • working from home

  • Fare Subsidy for local public transport or on-site parking

  • 24/7 accident insurance

  • Relaxed dress code

  • Flexible working hours

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.