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Senior Supply Chain Manager


Supply Chain and Logistics
United Kingdom - Malmesbury Office


JOB TITLE:  Senior Supply Chain Manager


LINE MANAGER:  Head of Supply Chain - Cluster


Reporting to the Head of Supply Chain - Cluster, the Senior Supply Chain Manager is responsible for the service level provided for all stakeholders, including B2B and B2C customers, as well as key internal stakeholders including the Managing Director/Country Manager, Finance, Direct and National Accounts teams.

Leading a team of Supply chain professionals He/she is accountable for Demand and Inventory Management; inbound, storage and outbound operations at our market (and satellite) warehouse, including being the Contract Manager for market 3PL and 4PL providers and Order Desk activities.


  • Ensure cost control across the logistics function, including managing logistics POs and budget creation and monitoring process
  • Ensure the creation and upload of an aligned sales forecast for the market in the respective systems
  • Ensure stock accuracy through EDI management, reconciliation, adjustment and inventory count process for warehouses and stores
  • Inbound truck and container flow management with focus on unload planning, demurrage limitation, custom handling and system reconciliation of receipts
  • Management of Special Operations: quality reworks, late configuration reworks, replacement of damaged packaging, bundling, in/out trade material
  • Ensure inventory management across the different business channels and storage locations, in line with possible allocations.
  • 3rd party retailer customer order management: ensure EDI integration and manual orders creation, secure booking slots and arrange deliveries on time, in line with any allocations
  • 3rd party retailer customer credit management and management of related disputes/charges
  • Ensure the eCommerce delivery experience is optimised, follow through the flow with the warehouse to ensure pick and pack, dispatch, delivery and invoicing on time, ensure that any issues (price/legal etc.) are resolved
  • Ensure Direct store fulfilment through orders placement, deliveries arrangement and returns management
  • Direct and Indirect (3rd party retailer customer) reverse logistics management guaranteeing returned orders are completed on time, customer are refunded, stock is reconciled, error/fraud in exchanges are fixed
  • Manage order book with market & warehouse to ensure outbound capacity
  • Manage other Sales: Proforma orders, sample orders, new starter machines, deliveries and returns to live events, etc.


  • To manage the market Supply Chain team (Demand Manager, Inventory Manager, Order Desk Manager/Order Desk coordinators, Logistics coordinators) against their roles, objectives and Dyson behaviours
  • To recruit, train, support and coach the market Supply Chain team
  • To be the Contract Manager for 3PL and 4PL providers supported by KPIs and performance reviews.  Ensure regular reporting of performance
  • Contribute to the tendering/contracting process for all 3PLs/4PLs within the market, understand market offerings for alternative providers for 3PL and 4PL services
  • Understand customer propositions and expectations within the market, and align the Logistics function to support
  • Ensure 3PL/4PL capacity matches market requirements over the lifetime of the contract, especially at Peak periods. Provide meaningful forecast in order to make 3PL/4PL organize properly its space and operations
  • Monitor 3PL/4PL  logistics costs and KPI’s supporting and pushing in reach higher performances within defined budget
  • Guide and monitor 3PL/4PL to operate in compliance with Dyson Profit Protection guidelines
  • Identify process changes for improving Logistics and Customer service, optimizing cost and increasing productivity. Ensure Continuous Improvement mentality is championed and implemented in Market Logistics.  Ensure all processes are optimised, documented and followed
  • Secure overall orders fulfilment journey reporting on sales order dispatch status
  • Monitor customer delivery performance to guarantee service levels
  • eCommerce Delivery Platform management
  • Relish the opportunity to pick up new activities that fall broadly in the purpose of the role.
  • Identify problems and find solutions



  • Proven experience and passion in driving Supply Chain and Logistics processes
  • Strong knowledge on Supply Chain and Logistics Management methodologies
  • 3PL & 4PL experience and knowledge
  • Contract management experience
  • Ability to lean and inspire a team


  • Business and results oriented
  • Attention to details without losing bigger picture
  • Ability to deliver under pressure and to tight deadlines
  • Continuous improvement approach
  • Self-motivated, independent, dynamic
  • Strong cross functional team skills
  • Critical mind-set

At Dyson, it's about more than our machines. We recognise that our success comes from our inventive people. We believe in including everybody and supporting you on your journey with us

Interview guidance

We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate.