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Senior System Analyst

Summary

Salary
Competitive
Team
Strategy and Transformation
Location
Malaysia - Global Development Campus, Johor Bahru

About us

At Dyson we invent great products with unique technology, a bold design and aim to deliver a transformational user experience. As a Product Development and Technology company, it is imperative that Dyson can consistently deliver superior quality products to market quicker than our competition. Our ambitions are bold, by 2025 we aim to ‘Double Dyson’; double sales volumes, double the quantity of products in our portfolio and halve time to market. Our project delivery capability will need to be smarter than ever – bringing multiple disciplines and teams from around the world to collaborate effectively in a single space, whilst empowering our Project leadership teams and PMs with effective systems, tools and data. As the scale and complexity of projects grow, our ability to manage and govern across our portfolio will rely heavily on scalable systems, and reliable data that provides our leadership team with valuable insights across projects.

About the role

This role has been created to support the ongoing development and maintenance of a large project that upgrades our core portfolio delivery systems, supported by a new suite of project management and O365 collaboration tools.

They will work directly with the product owner, IT and the wider PMO team to drive, maintain and troubleshoot problems across our new portfolio management system. In the role, you will be leading key activities such as; managing and co-ordinating system wide Business-as-usual activities within the portfolio management tool and system administration tasks such as security & access management. The role will require an in depth technical understanding of Microsoft 365, Power BI, and Power Platform. This will include the  supporting of system users across the business, the product owner the business administrator and IT. The role will be both business and technical facing and will require a high degree of technical literacy.

System administration & user support

  • First line support for the business and our team for technical trouble shooting and BAU queries across our tools and system.

  • Triaging points for escalations to product owner , IT and the wider PMO team.

  • Managing and co-ordinating system wide technical and non-technical BAU activities.

  • Monitoring and governing day to day user activity.

  • Reporting on platform health and user engagement.

System Development

  • Supporting continuous evolution of system, processes and tools.

  • Assisting in the creation of process documentation and guides.

  • Gather and analyse information and feedback to support future development phases of the solution.

About you

  • Experience administering systems and supporting system users

  • Experience of triaging points for escalations

  • Microsoft platform familiarity

  • Power BI knowledge and understanding

  • Power Platform(Or Dynamics) knowledge and understanding

  • Good team member

  • Confidence in problem solving & analysis.

  • Competent in using Microsoft 365 Tools including Teams, SharePoint, Excel

  • Strong organisational skills

  • Experience implementing or supporting O365 applications across organisations

  • Experience working within a PM or PMO organisation

  • Experience creating process documentation and training material

  • Knowledge of information management best practices

  • Experience  co-ordinating technical  forums/workshop groups

  • Knowledge and application of process, tool or system improvement methodologies

  • Experience working a second line technical support for IT systems and tools

Benefits

Dyson monitors the market to ensure competitive salaries and bonuses. Beyond that, you’ll enjoy a transport allowance and comprehensive medical care and insurance. But financial benefits are just the start of a Dyson career. Professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to fuelling and realising ambition.


Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.