- Quality and Reliability
- Singapore - Technology Centre
Dyson's global Customer Service community needs to be ready to respond when new products and new technologies launch – calls, advice, registration, repairs, spares, digital support.
Working across Dysons ‘Home’ categories, within Engineering SEA, your technical knowledge will be tested in a quest to finding and delivering repair resolutions to serve and support all Dyson Markets and multiple infrastructure models (e.g. field service, workshops, retail space, etc).
About the role
Under the guidance of the SD Engineers, the Service Design Technical Lead (Post TS) will complete all tasks necessary to successfully deliver the service requirements and repair strategies ahead of all product launches. In addition, some projects may also be initiated retrospectively to maximise procedural efficiencies of legacy products and for which the TL’s expertise may be called for, in support of such projects.
Within the scope described above this is a highly technical role, the individual will assist the Design Engineers to develop, design and deliver repair and test processes and complex equipment solutions to fit and support agreed Service strategy, mostly bespoke for every product we launch.
Support SD Engineers to define the scope of repair for new products. This includes performing a physical disassembly and re-assembly on the prototype, cross-referencing to CAD drawings and to manufacturing processes.
Support SD Engineers in the design of customized repair and calibration jigs, which includes both mechanical and software components. The successful candidate is expected to provide inputs on practical and ergonomic considerations.
Communicate regularly with external vendors to ensure timely development and delivery of the jigs.
Test and validate completed jigs, to ensure the jigs are performing to design requirements.
Source for specific off-the-shelf hand tools and measurement test equipment to support bespoke repair processes for each product range.
Document repair procedures, including the use of customized repair and calibration jigs.
Manage the roll-out of new repair processes. This includes ensuring timely communication and supply of jigs to the markets, responding to ad-hoc Q&A from the markets, and to resolve quality issues on the jigs.
Diploma in Engineering.
Proven experience in service, manufacturing, quality, design and reliability is essential.
Ability to perform advanced mechanical, electrical and software repair processes (disassembly, re-assembly, diagnosis and troubleshooting)
Product applied mechanical/electrical/software qualifications essential.
Basic knowledge on mobile applications, cloud services and command scripting.
Experience in service/repair/workshop environment
You will currently be working for an organisation where improving Customer Satisfaction is fundamental to long-term strategy.
Knowledge and understanding of customer product design and customer experience is essential.
Motivated and innovative in finding viable solutions to meet deliverables any given timeline.
Effective team player with strong interpersonal skills and ability to influence stakeholders across global organization to drive change.
Ability to multi-task and successfully balance multiple deliverables.
Ability to review new engineering designs and provide feedback for serviceability enhancements.
Prior experience in developing, optimizing, and documenting technical procedures.
Dyson Singapore monitors the market to ensure competitive salaries and bonuses. Beyond that, you’ll enjoy a transport allowance and comprehensive medical care and insurance. But financial benefits are just the start of a Dyson career. Professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to fueling and realizing ambition. #LI-DYSON
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate.