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Service Support Engineer

Summary

Salary
Competitive + bonus
Team
Customer Service
Location
Dublin - Ireland

About us

Dyson aim to deliver a World-Class service and owner experience at every opportunity, driven to turn Owners into passionate advocates of the brand. We are passionate about ensuring our Owners have the most helpful, accessible and thorough after-care service right when it is needed, ensuring our Owners issues are resolved quickly and efficiently. As a Service Support Engineer, you will have in-depth knowledge and genuine passion for Dyson technology with the technical knowledge and capability to bring our Owners’ well-loved Dyson products back to tip-top condition at our Service workshop facility in Dublin, Ireland.

About the role

To repair and service machines returned by Dyson customers

  • Diagnosing issues with the returned unit according to the Dyson quality service level
  • Delight our Owners by delivering a world-class customer repair experience with every machine by repairing the returned machine to an excellent standard
  • Ensure all repairs are carried out whilst adhering to all technical, health & safety requirements

Work with our Research, Development & Quality teams to improve machine reliability and repair new models

  • To highlight technical issues and trends with returned products
  • To participate in developing technical solutions with Research, Development & Quality 
  • To participate in developing repair guidelines and procedures for new Dyson products


Be an effective member of the Dublin Service Centre team

  • Support colleague training
  • Ensure that all Health and Safety procedures are followed
  • Actively support and participate in site ISO Standards
  • Communicate effectively with customers when required

About you

  • Positive ‘can do’, and problem solving attitude
  • Flexibility and able to act upon own initiative and seize opportunities
  • Pro-active and results driven
  • Ability to learn and adapt to changes while delivering exceptional customer service
  • Team player capable of building and motivating the teams around them
  • Ability to cooperate as a dynamic team and perform as a group
  • Competent use of Microsoft Office
  • A good level of communication skills both verbal and written
  • Electrical and mechanical understanding

Benefits


  • Pension scheme
  • Performance related bonus
  • Discounts on Dyson machine

Interview guidance

We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate.