- Customer Service and Inside Sales
- Australia - Sydney Taren Point Contact and Service Centre
Dyson is a global technology company that transforms every category it enters with iconic inventions that work, perform and look very different – it’s about better ideas and better technologies, to solve the problems that others often ignore.
About the Role
Our Service team forms a direct link between the business and Dyson owners. It helps ensure our owners have the best possible experience using our technology. Owner experience is everything to us. It helps strengthen our reputation and it drives advocacy. Our Service Centres provide a touch point for our owners throughout their journey as a Dyson owner, delivering an exceptional experience through the repairs and service of machines.
Pioneering technology takes more than just inventive engineers. At Dyson, we take a problem solving approach to everything we do. Our Service Technicians are mechanically minded and are never prepared to compromise on the quality of a repair.
We service Dyson products by diagnosing and repairing, as well as educating our owners on issues that they can fix themselves As a Service Technician, you’ll report into the National Service and Repairs Manager and be part of a large national service team. Our technicians are trained to repair every Dyson consumer product, meaning you could be working on different machines every day.
Main responsibilities include but not limited to:-
Diagnose and repair Dyson machines in accordance with Dyson Service Standards, including carrying out the appropriate preventative checks and electrical safety checks
Receiving and receipting of customer machines, including printing out service orders and matching to machines, ascertaining which tools are included and assigning priority for repair
Complete service sheets accurately to ensure the service team understand what parts were used and what work was performed
Keep up to date with new machines, training, technical service bulletins and policies and procedures
Ensure the service area is tidy and tools are in good working condition
Assist with warehouse stock takes and stock cycle counts
Work closely with Customer Service and wider Service team to ensure machine conditions and repair work is communicated clearly to better help customers
Assist with diagnostics with customers at the front desk to ensure machines are not booked in for issues that can be resolved on the spot
Achieve a standard of excellence in our work processes and outcomes, ensuring adherence to Dyson policies and all relevant regulatory and legal requirements.
To be successful in this role, you possess the ability to manage your own workload and meet challenging deadlines. You are customer focused and have a methodical approach to tasks.
Previous skills & experience:-
Machine service or repair experience
Technical or mechanical experience within electrical goods is advantageous
Customer service experience
Ability to lift up to 18kgs
Basic skills in Microsoft Office
Forklift licence is advantageous but not necessary
Restricted electrical licence is preferred but not necessary
At Dyson, our people are at the heart of everything we do. We value you bringing yourself to work and we want to deliver an employee experience that matches the quality we give to our customers.
We have a vibrant and diverse culture that is geared towards recognition and realising ambition. You'll have regular social activities to take part in and you'll work with a fantastic team of people every day.
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate.