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Service Technician

Summary

Salary
Competitive
Team
Administrative Services
Location
Australia - Castle Hill Homemaker Centre Demo Store

We are on a mission to improve our customer’s lives: whether that be by making the air they breathe safe and clean, or connecting them to high performing machines, which keep their homes clean. 


About us:

Our Service team forms a direct link between the business and Dyson owners. It helps ensure our owners have the best possible experience using our technology. Owner experience is everything to us. It helps strengthen our reputation and it drives advocacy. Our Service Centres provide a touch point for our owners throughout their journey as a Dyson owner, delivering an exceptional experience through the repairs and service of machines.

Our Service Team are passionate about fixing things. They are perfectionists and focused on delivering results and getting machines back in to the hands of our owners. Although based in the Service Centre, our Service team play a key part in delivering a positive customer experience that exceeds owner expectations. 

About the role:

Our Service Technicians are mechanically minded and are never prepared to compromise on the quality of a repair.

We service Dyson products by diagnosing and repairing, as well as educating our owners on issues that they can fix themselves As a Service Technician, you’ll report into the Store Manager and be part of a large national service team. Our technicians are trained to repair every Dyson consumer product, meaning you could be working on different machines every day.

Main responsibilities:

  • Diagnose and repair Dyson machines in accordance with Dyson Service Standards, including carrying out the appropriate preventative checks and electrical safety checks

  • Receiving and receipting of customer machines, including printing out service orders and matching to machines, ascertaining which tools are included and assigning priority for repair

  • Keep up to date with new machines, training, technical service bulletins and policies and procedures

  • Assist with warehouse stock takes and stock cycle counts

  • Work closely with Customer Service and wider Service team to ensure machine conditions and repair work is communicated clearly to better help customers

  • Assist with diagnostics with customers at the front desk to ensure machines are not booked in for issues that can be resolved on the spot

About you:

  • Previous machine service or repair experience

  • Technical or mechanical experience within electrical goods is advantageous

  • Customer service experience

  • A methodical approach to tasks

  • Ability to lift up to 18kgs

  • Basic skills in Microsoft Office

  • Customer service focused

  • Forklift licence is advantageous but not necessary

Benefits:

  • Competitive salary super
  • Generous product discount and perks
  • Ongoing learning and development opportunities
  • Annual bonus
  • Generous product discount and perks
  • Additional Christmas leave (3 additional paid annual leave days)
  • A Be You Day - An extra paid leave day to do whatever YOU like
  • A volunteer day - a day to give back to the community.

At Dyson, our people are at the heart of everything we do. We value you bringing your whole self to work – your authentic you. We believe that diversity and an inclusive team is what sets us about and brings about great ideas, innovation and growth.

Our team have a vibrant and diverse culture that is geared towards recognition and realising ambition.

You will be joining at the start of our expansion plan which gives people a great opportunity to shape something really special and grow with us. Also, working with an award winning Global Technology provides great opportunities to learn completely new approaches and empowers our team members to take ownership of their careers.  

Opening new locations and stand-alone stores will create new career opportunities across the world. Our team drive their own career, as we expand into new markets and new technology you don’t know what you could be doing next or where your career will take you.  

#LI-DYSON


At Dyson, it's about more than our machines. We recognise that our success comes from our inventive people. We believe in including everybody and supporting you on your journey with us

Interview guidance

We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate.