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Site Merchandiser

Summary

Salary
Competitive
Team
E-Commerce
Location
Canada - Toronto Office

About Dyson

Dyson is a global technology company. We transform every category we enter with radical and iconic reinventions that work, perform and look very different. Our team of more than 3,500 engineers and scientists are about better ideas and better technologies, to solve the problems that others often ignore.

Dyson currently has five main areas of technology - floorcare, environmental control, hair care, Airblade™ hand dryers and lighting - and is sold in more than 75 countries. We have committed a $3 billion investment in future technology and will develop four new portfolios of technology in the next four years.

In Canada, the Dyson office opened in 2006 with 10 employees and two vacuum models. Within two months it had secured the number one market share. There are now over 100 people focussed on getting Dyson technology in the hands of Canadians. Based in downtown Toronto, our Head Office borders the financial and theatre districts, surrounded by some of Canada's most inspiring urban engineering. From our open-plan office to social get-togethers, everything is designed to build the team spirit and hunger that drives our success.

About the Role:

The Site Merchandiser – Owner Experience will be working on the Canadian eCommerce team with focus on optimizing our Owner and Dyson Support journeys throughout the website to create a best-in-class owner experience. They will collaborate with IT and cross-functional partners on the website enhancement roadmap, ranging from small optimizations to much larger enhancements that add new customer experiences and propositions on a major scale.

Business Ownership

  • Collaborate closely with new CA Owner experience manager and IT Product Owners to launch campaigns and enhancements that improve machine registration rates, loyalty and repurchase and owner retention.
  • Leverage web analytics and A/B testing to understand performance of and interaction with owner support content, to identify business opportunities and risks, and present findings and recommendations to key stakeholders.
  • Represent eCommerce in cross-functional forums and provide expert contributions to drive forward owner experience priorities, as well as supporting projects and initiatives that touch upon support journeys.

Site Maintenance

  • Optimize owner support journeys to better assist customer ability to self-serve and troubleshoot their product needs
  • Ensure appropriate product set up for seamless registration and troubleshoot issues as needed
  • Lead owner rewards promotional set up and merchandising needs
  • Collaborate with category Site Merchandisers to ensure accuracy of all creative assets, linking, and product attribution for machine support journeys.
  • Resolve all issues and errors logged within the areas of focus – working closely with the site operations team to find solutions to technical issues as well as identifying technical enhancement opportunities within the owner areas of the website.

Fulfill other duties as required

  • Relish the opportunity to pick up new activities that fall broadly in the purpose of the role.
  • Think creatively, identifying opportunities for improvement.
  • Identify problems and create solutions.

About You:

A dynamic and enthusiastic representative, who –

  • 2-4 years working experience in site merchandising, ideally for a transactional ecommerce website
  • Demonstrated experience using data and metrics to measure performance and determine improvements
  • Experience using Adobe Experience Manager, or other content management systems preferred
  • Good knowledge of Microsoft Office products
  • Strong communication skills
  • Strong attention to detail and accuracy
  • Aptitude for data-analysis
  • Strong project management, organizational and planning skills
  • Ability to build relationships quickly, and work well with many different teams and personalities
  • Ability to work in a fast-paced environment where priorities change often
  • Properly manage time and priorities to deliver projects effectively and within set deadlines

Benefits:

Canada FT Benefits Package


At Dyson, it's about more than our machines. We recognise that our success comes from our inventive people. We believe in including everybody and supporting you on your journey with us

Interview guidance

We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate.