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Sr. Analyst, Digital Analytics

Summary

Salary
Starting salary will be based on experience and credentials
Team
Digital
Location
Chicago - USA

About us

Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood with additional offices located in Aurora, Illinois and Ann Arbor, Michigan. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Store’s across the country.

About the role

The Sr. Analyst, Direct will be instrumental in synthesizing large sets of data and communicating trends and insights back into the business to guide strategic choices. This position is responsible for collecting and examining data, and developing marketing insights and optimization recommendations. 
 The ideal candidate should have extensive experience with “front-end” digital tools (such as Adobe Analytics and Google Analytics) as well as strong business acumen. They will drive understanding of digital behavior and identify opportunities to improve the digital experience and performance across Dyson.com and traffic-driving media channels.  
  • Proactively monitor eCommerce platform for changes in customer behavior and communicate these insights, with commercial thinking, clearly to the Direct team and wider business as necessary to drive change. 
  • Investigate specific issues and propose solutions by analyzing data from a wide range of sources including digital data, customer feedback, and session replay tools.  
  • Collaborate with eCommerce team to develop multi-variant and A/B tests, and support post-test analysis. 
  • Keep a watchful eye on the tagging strategy deployed to Dyson’s various digital properties to ensure that digital data maintains integrity. 
  • Create reports that expertly visualizes the data so that performance, trends, and actionable items are apparent. 
  • Maintain working knowledge of industry best practices and platform changes, and identify how they impact existing programs. 
  • Work closely with product marketing teams to cultivate a deep understanding of what resonates with our owners in order to create and implement cross channel, end-to-end customer journeys.  
  • Partner with Media team to aid in measuring channel performance (SEO/SEM, Display, Paid Social, Affiliates) with the goal of supplementing agency reporting. Identify high value / underperforming audiences and opportunities to improve visitor engagement.  
  • Build relationships and work closely with cross-functional teams. 

About you

  • Bachelor’s Degree (or higher) in Business, Marketing, Economics or related field required 
  • 3 to 5 years’ experience in a digital analytics role with a solid understanding of user journeys, digital usability, and user experience. 
  • Master of web tools such as Adobe Analytics and Google Analytics required; working knowledge of how these types of tools collect, process, and store data is critical. 
  • Experience using testing and optimization tools such as Adobe Test & Target. 
  • Intermediate MS Excel skills; experience with Python or Tableau a plus.
  • Able to demonstrate a proven track record of identifying new digital optimization opportunities based on customer insight and data, and its interpretation into actionable test hypothesis and campaigns. 
  • Storytelling - Can easily distill complex numbers into simple themes that are appropriate for non-technical stakeholders. 
  • Ability to accurately test, verify, and debug the data collected by digital platforms for the purpose of quality assurance. 
  • Proficiency in data visualization and report creation. 
  • Understanding of data management, multi-channel marketing strategies and conversion rate optimization. 
  • Comfortable quickly flexing between longer term strategic thinking and day-to-day execution of the roadmap. 
  • Strong awareness and understanding of optimization best practice, digital trends and ability to leverage new conversion tools as they become available. 
  • Acting as a proactive, creative member of the team who enjoys problem solving and enabling those around them. 
  • Possess a high sense of urgency, strong attention to detail and high standards for the quality of their work. 
  • Develop positive and productive professional relationship with key stakeholders. 
  • Working knowledge of agile methodologies. 
  • Excellent time management, organizational, planning and project management skills. 
  • Excellent verbal and written communications. 
  • Strong presentation skills to senior and peer level audiences. 

Benefits

At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter.

Financial benefits
  • 401K with up to a 4% match
  • Company paid Life Insurance and AD&D
  • Flexible Savings Account (FSA) and Health Savings Account (HSA)
Lifestyle benefits
  • Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time
  • Pre-tax Commuter Benefits (applicable areas only)
  • Generous Child Care Leave Program
  • Wellness Program
  • Employee Assistance Program
  • Generous Dyson Product Discounts
Health benefits
  • Multi-Level Healthcare Coverage Options
  • Vision & Dental Coverage
  • Company paid Short-Term and Long-Term Disability

Dyson is committed to fostering an inclusive and accessible environment that reflects the diversity of the community in which we live. If requested, we will provide reasonable accommodation during the recruitment process for persons with disabilities. Contact us at americas.talentacquisition@dyson.com for more information.
Dyson is an Equal Opportunity Employer

Interview guidance

We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate.